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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Nayax

E-money institution · United Kingdom

About the company

Legal company nameNayax Financial Services Ltd. · Nayax Europe UAB
Year founded2005
Headquarters / registered countryHertfordshire, United Kingdom
Websitewww.nayax.com
Last checked08.10.2026

According to its official website, Nayax is a global fintech company providing end-to-end cashless payment, IoT and management solutions, particularly for unattended and self-service retail. The site says it was founded in 2005 by Yair Nechmad and David Ben Avi, opened offices in the UK in 2014, went public on TASE in 2021 and on Nasdaq (NYAX) in 2022, and operates in more than 50 countries. Its products include the VPOS Touch, Onyx and Nova series of payment devices and kiosks, the Nayax Core management suite and MoMa vending management system, Monyx Wallet, loyalty and card issuing solutions, and payment processing (clearing) services, serving vending, car wash, laundry, amusement, micro market, EV charging, parking and fuel businesses. According to the European terms and conditions linked from the site, payment services are provided by Nayax Europe UAB, registered in Lithuania, under an electronic money institution licence (No 85) from the Bank of Lithuania. The UK entity, Nayax Financial Services Ltd., is based in Hertfordshire (Breakspear Park); the FCA register lists its trading names as Nayax and Coinbridge, and it has been an authorised electronic money institution since 2023. Services are aimed at businesses. This information is the company's own statement.

Account Details

ACCOUNT TYPESBusiness (operator) account
MIN. DEPOSITNot stated
PLATFORMSPayment devices (VPOS Touch, Onyx, Nova) · Nayax Core management suite · MoMa · Monyx Wallet app · API
PRODUCTSCashless payment devices and kiosks · Payment processing and settlement · Management and telemetry software · Loyalty and card issuing · Digital wallet

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 989796
Licence holderNAYAX FINANCIAL SERVICES LTD.
ScopeListed in the FCA register as an Authorised Electronic Money Institution under NAYAX FINANCIAL SERVICES LTD. (FRN 989796) since 26 Jun 2023.
StatusVerified

Bank of Lithuania (Lithuania)

Licence no.LB002078
Licence holderNayax Europe UAB
ScopeListed in the Bank of Lithuania register under Nayax Europe UAB with an electronic money institution licence (LB002078) valid since 29 Apr 2021; the site cites it as "No 85". The register shows a fine of €90,000 dated 21 Jul 2026.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: June 2025 – October 2026

  • Customer support: 34
  • Other: 25
  • Withdrawal / payment: 17
  • Account / trading conditions: 12
  • Identity verification: 2

No. 158 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Customer support: 9. · Other: 11. · Withdrawal / payment: 212. · Account / trading conditions: 272. · Identity verification: 222.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on Nayax's Trustpilot page (89) and Şikayetvar (1) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Nayax name are left out. Across the complaints, unanswered support calls and emails, card reader and device faults, and delayed settlement payouts stand out.

Sources and verification history

Official company sourcesnayax.com — homepage, About Us, UK page and European terms and conditions (Internet Archive copies, April–October 2026; live site is bot-protected)
Regulator recordsFCA — NAYAX FINANCIAL SERVICES LTD., FRN 989796; trading names Nayax, Coinbridge (register.fca.org.uk) · Bank of Lithuania — Nayax Europe UAB, LB002078 (lb.lt)
Company registerCompanies House — NAYAX FINANCIAL SERVICES LTD., company no 13010837, incorporated 11.11.2020
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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