ForexQ.com
FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
RECENTLY ADDED

Recently Added Institutions

The latest institution profiles added to ForexQ.com.

BANKE.SUN Bank Sydney Branch

The Sydney branch, opened in 2016, of Taiwan's E.SUN Bank, founded in 1992 and owned by E.SUN Financial Holding; the bank has also run a Brisbane branch since 2018 and holds an ASIC AFS licence.

Open profile →
BANKLand Bank of Taiwan Brisbane Branch

The Brisbane branch of Land Bank of Taiwan, a Taiwanese bank founded in 1946 that specialises in real estate finance; its ASIC AFS licence covers wholesale clients only.

Open profile →
BANKTaishin Bank Brisbane Branch

The Brisbane branch, opened on 31 July 2017, of Taiwan's Taishin International Bank, which began operating in 1992; it offers deposits, corporate lending, trade finance and foreign exchange, and holds an ASIC AFS licence.

Open profile →
BANKTaiwan Business Bank Sydney Branch

The Sydney branch of Taiwan Business Bank (TBB), a Taiwanese bank focused on SME finance that also has a Brisbane branch in Australia; it offers deposits, loans, trade finance and remittances, and holds an ASIC AFS licence.

Open profile →
BANKTaiwan Cooperative Bank Sydney Branch

The Sydney branch, opened on 20 September 2011, of Taiwan Cooperative Bank, founded in 1946 and owned by Taiwan Cooperative Financial Holding; it offers deposits, loans, trade and remittance services and acts as the bank's AUD clearing bank.

Open profile →
PAYMENT INSTITUTIONTravelex

The Australian arm of the global foreign exchange brand Travelex, whose roots go back to a first store opened in London in 1976; it sells foreign cash and the multi-currency Travelex Money Card through airport and store networks and holds an ASIC AFS licence.

Open profile →
HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Newcastle Permanent

Bank · Australia

About the company

Legal company nameNewcastle Greater Mutual Group Ltd (Newcastle Permanent, Greater Bank)
Year founded—
Headquarters / registered countryNewcastle, Australia
Websitewww.newcastlepermanent.com.au
Last checked09.10.2026

According to its official website, Newcastle Permanent is one of Australia's leading customer-owned banks and says it has been helping customers from their first homes through to investment properties for 120 years. Together with Greater Bank, it is part of Newcastle Greater Mutual Group Ltd (NGM Group); as a mutual it says it has no shareholders, that its team is 100% based in Australia and that it has invested more than 25 million AUD in community funding since 2003. Its products include home loans, personal loans, credit cards, transaction and savings accounts (including Smart Saver) and 12-month term deposits from a minimum of 1,000 AUD. Services are provided through branches, the contact centre, the mobile app and internet banking. The information is based on archive copies of the official website dated 8 December 2025 and 20 August 2026. This information is the company's own statement.

Account Details

ACCOUNT TYPESTransaction account · Savings accounts (including Smart Saver) · Term deposit
MIN. DEPOSIT1,000 AUD (12-month term deposit)
PLATFORMSMobile app · Internet banking · Branches · Contact centre
PRODUCTSAccounts and term deposits · Home loans · Personal loans · Credit cards · Visa Debit card

Licences and regulation

ASIC (Australia)

Licence no.AFSL 238273
Licence holderNEWCASTLE GREATER MUTUAL GROUP LTD
ScopeAFS licence held since 1 Jan 2004. According to ASIC's record, authorised for deposits, government bonds, general and life risk insurance, managed investment schemes, non-cash payment products and superannuation for retail and wholesale clients; hedging derivatives and securities are wholesale only.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: March 2024 – October 2026

  • Account / trading conditions: 3

VERY LOW — COMPLAINT LEVEL

84% of institutions with complaint records received more complaints than this one.

BY TOPIC — Account / trading conditions: Low

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on the Newcastle Permanent Trustpilot page (3) as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the Newcastle Permanent name are left out. Across the complaints, an account application left unanswered, a rejected loan application and an allegation that interest was charged on a paid-off home loan account stand out.

Sources and verification history

Official company sourcesnewcastlepermanent.com.au — homepage (archive, 20 Aug 2026), About us (archive, 8 Dec 2025), footer
Regulator recordsASIC — NEWCASTLE GREATER MUTUAL GROUP LTD, AFSL 238273 (AFS licensee dataset, data.gov.au, 7 Oct 2026)
Company registerABN 96 087 651 992 (ABN Lookup)
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified09.10.2026

File a Complaint