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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

NewDay

Payment institution · United Kingdom

About the company

Legal company nameNewDay Ltd · NewDay Cards Ltd
Year founded—
Headquarters / registered countryLondon, United Kingdom
Websitewww.newday.co.uk
Last checked08.10.2026

According to its official website, NewDay is a London-based British consumer credit company whose purpose is to help people move forward with credit, serving around 4 million customers. It offers instalment finance, buy now pay later (BNPL), 0% finance and carded and digital revolving credit. Its own brands are the credit-builder Aqua, the cardless digital credit product Bip and the checkout credit Newpay; partner brands include the John Lewis & Partners credit card, AO and Argos. It also offers its cloud-based NewDay Platform to banks and retailers. The site says NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the FCA (FRN 690292 and 682417), and that NewDay Ltd is also authorised under the Payment Services Regulations 2017 for the provision of payment services (FRN 555318). The company is a member of the Finance and Leasing Association; its registered office is 7 Handyside Street, London N1C 4DA and its customer call centre is in Leeds. This information is the company's own statement.

Account Details

ACCOUNT TYPESIndividual customers · Corporate partners (retailers and banks)
MIN. DEPOSITNot stated
PLATFORMSMobile apps · Online account · NewDay Platform
PRODUCTSCredit cards · Cardless digital credit (Bip) · Checkout credit and instalment shopping (Newpay) · Credit platform service

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 555318
Licence holderNewDay Ltd
ScopeListed in the FCA register as an Authorised Payment Institution under NewDay Ltd (FRN 555318) since 19 Feb 2018.
StatusVerified

FCA (United Kingdom)

Licence no.FRN 690292
Licence holderNewDay Ltd
ScopeListed in the FCA register under NewDay Ltd (FRN 690292); status Authorised since 31 Mar 2016. It holds permissions for consumer credit lending, credit broking and credit information services.
StatusVerified

FCA (United Kingdom)

Licence no.FRN 682417
Licence holderNewDay Cards Ltd
ScopeListed in the FCA register under NewDay Cards Ltd (FRN 682417); status Authorised since 31 Mar 2016. It holds permissions for consumer credit lending, debt collecting, debt administration and credit broking.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: May 2026 – October 2026

  • Account / trading conditions: 47
  • Customer support: 18
  • Withdrawal / payment: 14
  • Other: 5
  • Identity verification: 2
  • Bonus / promotion: 1

No. 176 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Account / trading conditions: 85. · Customer support: 61. · Withdrawal / payment: 242. · Other: 155. · Identity verification: 222. · Bonus / promotion: 102.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on NewDay's Trustpilot page (87) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the NewDay name are left out. Across the complaints, allegations of interest-free plans being removed, credit limit cuts and payments being mishandled, along with hard-to-reach customer service, stand out.

Sources and verification history

Official company sourcesnewday.co.uk — homepage, Overview, Brands, The NewDay Platform, Company registration details
Regulator recordsFCA — NewDay Ltd, FRN 555318 (register.fca.org.uk) · FCA — NewDay Ltd, FRN 690292 (register.fca.org.uk) · FCA — NewDay Cards Ltd, FRN 682417 (register.fca.org.uk)
Company registerCompanies House — NewDay Ltd, company no 07297722, incorporated 28 Jun 2010
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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