ForexQ.com
FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
RECENTLY ADDED

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The Brisbane branch, opened on 31 July 2017, of Taiwan's Taishin International Bank, which began operating in 1992; it offers deposits, corporate lending, trade finance and foreign exchange, and holds an ASIC AFS licence.

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The Sydney branch of Taiwan Business Bank (TBB), a Taiwanese bank focused on SME finance that also has a Brisbane branch in Australia; it offers deposits, loans, trade finance and remittances, and holds an ASIC AFS licence.

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BANKTaiwan Cooperative Bank Sydney Branch

The Sydney branch, opened on 20 September 2011, of Taiwan Cooperative Bank, founded in 1946 and owned by Taiwan Cooperative Financial Holding; it offers deposits, loans, trade and remittance services and acts as the bank's AUD clearing bank.

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PAYMENT INSTITUTIONTravelex

The Australian arm of the global foreign exchange brand Travelex, whose roots go back to a first store opened in London in 1976; it sells foreign cash and the multi-currency Travelex Money Card through airport and store networks and holds an ASIC AFS licence.

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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

pay.com.au

Payment institution · Australia

About the company

Legal company namePay.com.au Limited
Year founded2021
Headquarters / registered countryMelbourne, Australia
Websitepay.com.au
Last checked09.10.2026

According to its official website, pay.com.au is a payments platform that has helped Australian businesses reimagine their business payments since 2021. Businesses can pay bills, including suppliers that do not accept cards, ATO tax payments and wages by credit card, bank transfer or BPAY, send payments internationally and get paid by their customers; every payment earns PayRewards points, which can be transferred to 17 airline and hotel partners or used for gift cards or travel. The platform offers Xero and MYOB integrations, multi-business management, payment approvals and passkey login; the site says more than 100,000 businesses use it and that it follows PCI DSS and ISO 27001 standards. Pay.com.au Limited (ACN 639 316 546) states that it holds an AFS licence (AFSL 700223). Its address in the ASIC record is in Elsternwick, Melbourne. This information is the company's own statement.

Account Details

ACCOUNT TYPESBusiness account
MIN. DEPOSITNot stated
PLATFORMSWeb platform · Mobile app
PRODUCTSSupplier and bill payments · ATO tax payments · Payroll payments · International payments · Receivables · PayRewards points · Xero and MYOB integrations

Licences and regulation

ASIC (Australia)

Licence no.AFSL 700223
Licence holderPAY.COM.AU LIMITED
ScopeAFS licence held since 10 Apr 2026. According to ASIC's record, authorised to issue non-cash payment products and to give general advice on and deal on behalf of others in these and foreign exchange contracts for retail and wholesale clients.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: May 2023 – October 2026

  • Account / trading conditions: 25
  • Withdrawal / payment: 14
  • Bonus / promotion: 7
  • Customer support: 2
  • Identity verification: 2

MEDIUM — COMPLAINT LEVEL

48% of institutions with complaint records received more complaints than this one.

BY TOPIC — Account / trading conditions: High · Withdrawal / payment: Medium · Bonus / promotion: Very high · Customer support: Medium · Identity verification: Medium

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on the pay.com.au Trustpilot page (50) as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the pay.com.au name are left out. Across the complaints, allegations that fees exceed the value of the points earned and that savings calculations are misleading, late wage and supplier payments, and points not being credited stand out.

Sources and verification history

Official company sourcespay.com.au — homepage, footer (legal information)
Regulator recordsASIC — PAY.COM.AU LIMITED, AFSL 700223 (AFS licensee dataset, data.gov.au, 7 Oct 2026)
Company registerABN 75 639 316 546 (ABN Lookup)
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified09.10.2026

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