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Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

paysafecard

E-money institution · United Kingdom

About the company

Legal company namePrepaid Services Company Limited · PaysafeCard.com Wertkarten GmbH
Year founded2006
Headquarters / registered countryLondon, United Kingdom
Websitewww.paysafecard.com
Last checked08.10.2026

According to its official website, paysafecard is a payment method of the Paysafe group that lets people pay online with a 16-digit prepaid code bought at sales outlets or online, without a bank account or credit card and without sharing personal data. The code can be used without registration (up to GBP 40 per transaction in the UK); a free paysafecard account allows payments of up to GBP 1,000 per transaction and adds features such as gifting between accounts and a gift card shop. The site states that a monthly maintenance fee applies to the code from the second month and to the account from the thirteenth month. Paysafe's partner page cites 650,000 sales outlets worldwide, more than 50 countries and more than 30 currencies. According to the footer of the UK site, Prepaid Services Company Limited is authorised by the FCA under the Electronic Money Regulations 2011 to issue electronic money (FRN 900021) and also issues the PaysafeCard Mastercard; the site names PaysafeCard.com Wertkarten GmbH as copyright holder. According to Companies House, the company was incorporated in 2006. This information is the company's own statement.

Account Details

ACCOUNT TYPESUse without registration (16-digit code) · Registered paysafecard account
MIN. DEPOSITNot stated
PLATFORMSSales outlets · Website · iOS and Android app
PRODUCTS16-digit prepaid PIN code · paysafecard account · PaysafeCard Mastercard · Gift card shop · Gifting between accounts

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 900021
Licence holderPrepaid Services Company Limited
ScopeListed in the FCA register as an Authorised Electronic Money Institution under Prepaid Services Company Limited (FRN 900021) since 12 Apr 2018.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: December 2025 – October 2026

  • Withdrawal / payment: 31
  • Account / trading conditions: 30
  • Customer support: 10
  • Identity verification: 7
  • Other: 7
  • Bonus / promotion: 3

No. 174 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Withdrawal / payment: 131. · Account / trading conditions: 162. · Customer support: 137. · Identity verification: 104. · Other: 119. · Bonus / promotion: 58.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on paysafecard's Trustpilot page (86) and Şikayetvar (2) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the paysafecard name are left out. Across the complaints, balances held in blocked or closed accounts, delayed refunds and withdrawals, and codes that do not work stand out.

Sources and verification history

Official company sourcespaysafecard.com — UK homepage (footer); paysafe.com — PaysafeCard Business page
Regulator recordsFCA — Prepaid Services Company Limited, FRN 900021; trading names paysafecard, my paysafecard, Paysafe Cash, paysafecard MasterCard (register.fca.org.uk)
Company registerCompanies House — PREPAID SERVICES COMPANY LIMITED, company no 05761861, incorporated 30 Mar 2006
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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