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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Planet

Payment institution · United Kingdom

About the company

Legal company namePlanet Merchant Services Limited · Planet Merchant Services SAS · Planet Payment Inc.
Year founded—
Headquarters / registered countryLondon, United Kingdom
Websitewww.weareplanet.com
Last checked08.10.2026

According to its official website, Planet is a global company that offers payments, software and Tax Free (VAT refund) solutions to the retail, hospitality and travel sectors through one partnership; it states more than 35 years of experience, over 800,000 customers, more than 120 active markets and 60 offices in 31 countries. Its services include online and in-person payment acceptance, dynamic currency conversion (DCC) and multi-currency pricing, Tax Free form issuing and refund tracking for shoppers, a hotel property management system (PMS), a booking engine and order management software; its customers are hotels and restaurants, retailers, payment handlers and acquirers. According to its authorisations page, Planet Merchant Services Limited is authorised by the FCA as a payment institution for issuing and/or acquiring payment instruments and money remittance (FRN 815854); Planet Merchant Services SAS in France serves the EEA on a passport under an ACPR authorisation, while Planet Payment Inc's application with the Bank of Canada is pending. According to Companies House the UK company was incorporated in 2013. This information is the company's own statement.

Account Details

ACCOUNT TYPESRetail, hospitality and travel businesses · Tax Free shoppers
MIN. DEPOSITNot stated
PLATFORMSPOS terminals · Online payments · Hotel and order management software
PRODUCTSPayment acceptance (online and in-person) · Dynamic currency conversion (DCC) · Multi-currency pricing · Tax Free (VAT refund) · Hotel property management system (PMS) · Order management software

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 815854
Licence holderPLANET MERCHANT SERVICES LIMITED
ScopeListed in the FCA register as an Authorised Payment Institution under PLANET MERCHANT SERVICES LIMITED (FRN 815854) since 25 Sep 2018.
StatusVerified

ACPR (France)

Licence no.Not stated
Licence holderPlanet Merchant Services SAS
ScopeThe company states that Planet Merchant Services SAS is authorised by the ACPR as a payment institution for credit transfers and acquiring of payment transactions, passported across the EEA. The record could not be verified because the ACPR register could not be read.
StatusPending verification

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: October 2023 – October 2026

  • Withdrawal / payment: 72
  • Customer support: 10
  • Account / trading conditions: 8
  • Other: 2

No. 142 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Withdrawal / payment: 29. · Customer support: 137. · Account / trading conditions: 304. · Other: 251.

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on the Planet Trustpilot page (30) and Şikayetvar (62) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Planet name are left out. Across the complaints, Tax Free (VAT) refunds delayed by weeks or months and allegations of unauthorised card charges, difficulty reaching customer service, and merchant contract terms stand out.

Sources and verification history

Official company sourcesweareplanet.com — homepage and footer, /about (about us), /legal and /legal/authorizations-licenses-and-registrations (authorisations and licences); planetpayment.com redirects to taxfree.weareplanet.com
Regulator recordsFCA — PLANET MERCHANT SERVICES LIMITED, FRN 815854 (register.fca.org.uk)
Company registerCompanies House — PLANET MERCHANT SERVICES LIMITED (formerly FINTRAX INTERNATIONAL PAYMENT SERVICES LIMITED), company no 08791017, incorporated 26 Nov 2013
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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