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Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Pomelo

E-money institution · United Kingdom

About the company

Legal company namePomelo Group Ltd (Pomelo Pay)
Year founded2017
Headquarters / registered countryLondon, United Kingdom
Websitewww.pomelogroup.com
Last checked08.10.2026

According to its official website, Pomelo is a B2B company offering financial institutions and enterprises a unified payments platform (Payments Platform as a Service) that brings payment rails, merchant management tools and API-based technology together. The site states that the company was founded in London in 2017, began by helping businesses take payments anywhere without expensive point-of-sale hardware, and continues to provide these solutions directly to UK businesses as Pomelo Pay; it says its presence in Europe and Asia lets it address businesses' working capital challenges. Services include QR code payments, Tap to Pay, payment links and invoicing, card issuing, currency conversion and merchant onboarding, management and monitoring tools; clients are financial institutions, fintechs, small businesses, the public sector and corporations. According to the site footer, Pomelo Group Ltd is authorised by the FCA under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN 928018). This information is the company's own statement.

Account Details

ACCOUNT TYPESCorporate clients (financial institutions, fintechs, businesses, public sector)
MIN. DEPOSITNot stated
PLATFORMSPayments Platform as a Service (PPaaS) · API
PRODUCTSPayment acceptance (QR code, Tap to Pay, payment links, invoicing) · Card issuing · Currency conversion · Merchant onboarding and management

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 928018
Licence holderPomelo Group Ltd
ScopeListed in the FCA register as an Authorised Electronic Money Institution under Pomelo Group Ltd (FRN 928018) since 1 Dec 2020.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: November 2022 – October 2026

  • Customer support: 1

No. 492 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Customer support: 341.

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on Pomelo Pay's Trustpilot page (1) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Pomelo name are left out. Across the complaints, a sign-up that could not be completed and unanswered support emails stand out.

Sources and verification history

Official company sourcespomelogroup.com (pomelopay.com redirects there) — homepage (footer), About Us page
Regulator recordsFCA — Pomelo Group Ltd, FRN 928018; trading name Pomelo Pay (register.fca.org.uk)
Company registerCompanies House — POMELO GROUP LTD, company no 10583935, incorporated 25 Jan 2017
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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