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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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See the level of evidence
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Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

PrimeXBT

Broker · International

About the company

Legal company namePrimeXBT (Pty) Ltd · PrimeXBT Trading Services, S.A. de C.V. · PrimeXBT Trading Services Ltd
Year founded2018
Headquarters / registered countryGordon's Bay, Western Cape, South Africa
Websiteprimexbt.com
Last checked10.10.2026

According to its official website, PrimeXBT is a trading brand operating since 2018 that combines crypto and traditional markets in a single account; it says it serves more than 1 million users in over 150 countries. It offers CFDs on forex, indices, commodities, shares and crypto, crypto perpetual futures, and crypto purchases with Visa and Mastercard. The website is owned by PrimeXBT (Pty) Ltd, registered in Gordon's Bay (Western Cape); this company is an FSCA-authorised financial services provider (FSP 45697) and states that it acts as an intermediary between the investor and the market maker that is the counterparty. The group also includes PrimeXBT Trading Services, S.A. de C.V. in El Salvador, which states that it holds a digital asset service provider (DASP, PSAD-0045) registration from the CNAD and a Bitcoin Services Provider licence from the Central Reserve Bank (BCR), and PrimeXBT Trading Services Ltd, incorporated in Saint Lucia (company no. 2024-00343); the contracting entity is determined at registration based on the client's jurisdiction, and the website states no licence for the Saint Lucia company. Services are not offered to residents of the USA, Canada, Iran, North Korea or Russia, and the website is not intended for residents of the EEA or the United Kingdom. Platforms are PXTrader 2.0, the PrimeXBT mobile app and MetaTrader 5; leverage goes up to 1:1000 for forex on PXTrader and up to 1:2000 on the MT5 Pro account. This information is the company's own statement.

Account Details

ACCOUNT TYPESPXTrader 2.0 · MT5 ZeroStop · MT5 Pro · Demo account
MIN. DEPOSITNot stated
PLATFORMSPXTrader 2.0 · PrimeXBT mobile app · MetaTrader 5
PRODUCTSForex · Indices · Commodities · Shares · Crypto CFDs · Crypto futures · Crypto purchases
LEVERAGEUp to 1:2000

Licences and regulation

FSCA (South Africa)

Licence no.FSP 45697
Licence holderPrimeXBT (Pty) Ltd
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under PrimeXBT (Pty) Ltd (FSP 45697); authorised since 10 Feb 2015; approved product classes: derivative instruments, shares, crypto assets, bonds, money market instruments and deposit products.
StatusVerified

CNAD (El Salvador)

Licence no.PSAD-0045
Licence holderPrime XBT Trading Services, S.A. de C.V.
ScopeListed in the public register of El Salvador's National Digital Assets Commission (CNAD) as a digital asset service provider (DASP) under Prime XBT Trading Services, S.A. de C.V. (PSAD-0045); registered on 13 Mar 2025.
StatusVerified

BCR (El Salvador)

Licence no.66d10393e8a00a3181b8e457
Licence holderPrimeXBT Trading Services, S.A. de C.V.
ScopeThe company states that PrimeXBT Trading Services, S.A. de C.V. holds a Bitcoin Services Provider (BSP) licence from the Central Reserve Bank of El Salvador (BCR) (66d10393e8a00a3181b8e457); the record has not yet been verified. This record has not yet been verified in the official register.
StatusPending verification

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: April 2025 – October 2026

  • Account / trading conditions: 34
  • Withdrawal / payment: 29
  • Bonus / promotion: 7
  • Other: 5
  • Customer support: 3
  • Identity verification: 2

HIGH — COMPLAINT LEVEL

33% of institutions with complaint records received more complaints than this one.

BY TOPIC — Account / trading conditions: High · Withdrawal / payment: High · Bonus / promotion: Very high · Other: High · Customer support: Medium · Identity verification: High

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on PrimeXBT's Trustpilot page (77) and WikiFX (3) records as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the PrimeXBT name are left out. Across the complaints, deposits not credited to accounts and delayed withdrawals, stop-outs and liquidations triggered by platform errors, and allegations of cancelled profits stand out.

Sources and verification history

Official company sourcesprimexbt.com — homepage, regulation and licences, about us, account types, fees and conditions pages, footer
Regulator recordsFSCA — PrimeXBT (Pty) Ltd, FSP 45697 (fsca.co.za) · CNAD — Prime XBT Trading Services, S.A. de C.V., PSAD-0045 (cnad.gob.sv)
Company registerCIPC (Companies and Intellectual Property Commission) — PrimeXBT (Pty) Ltd, 2013/099697/07
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified10.10.2026

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