Legal company namePrimeXBT (Pty) Ltd · PrimeXBT Trading Services, S.A. de C.V. · PrimeXBT Trading Services Ltd
Year founded2018
Headquarters / registered countryGordon's Bay, Western Cape, South Africa
Websiteprimexbt.com
Last checked10.10.2026
According to its official website, PrimeXBT is a trading brand operating since 2018 that combines crypto and traditional markets in a single account; it says it serves more than 1 million users in over 150 countries. It offers CFDs on forex, indices, commodities, shares and crypto, crypto perpetual futures, and crypto purchases with Visa and Mastercard. The website is owned by PrimeXBT (Pty) Ltd, registered in Gordon's Bay (Western Cape); this company is an FSCA-authorised financial services provider (FSP 45697) and states that it acts as an intermediary between the investor and the market maker that is the counterparty. The group also includes PrimeXBT Trading Services, S.A. de C.V. in El Salvador, which states that it holds a digital asset service provider (DASP, PSAD-0045) registration from the CNAD and a Bitcoin Services Provider licence from the Central Reserve Bank (BCR), and PrimeXBT Trading Services Ltd, incorporated in Saint Lucia (company no. 2024-00343); the contracting entity is determined at registration based on the client's jurisdiction, and the website states no licence for the Saint Lucia company. Services are not offered to residents of the USA, Canada, Iran, North Korea or Russia, and the website is not intended for residents of the EEA or the United Kingdom. Platforms are PXTrader 2.0, the PrimeXBT mobile app and MetaTrader 5; leverage goes up to 1:1000 for forex on PXTrader and up to 1:2000 on the MT5 Pro account. This information is the company's own statement.
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under PrimeXBT (Pty) Ltd (FSP 45697); authorised since 10 Feb 2015; approved product classes: derivative instruments, shares, crypto assets, bonds, money market instruments and deposit products.
StatusVerified
CNAD (El Salvador)
Licence no.PSAD-0045
Licence holderPrime XBT Trading Services, S.A. de C.V.
ScopeListed in the public register of El Salvador's National Digital Assets Commission (CNAD) as a digital asset service provider (DASP) under Prime XBT Trading Services, S.A. de C.V. (PSAD-0045); registered on 13 Mar 2025.
StatusVerified
BCR (El Salvador)
Licence no.66d10393e8a00a3181b8e457
Licence holderPrimeXBT Trading Services, S.A. de C.V.
ScopeThe company states that PrimeXBT Trading Services, S.A. de C.V. holds a Bitcoin Services Provider (BSP) licence from the Central Reserve Bank of El Salvador (BCR) (66d10393e8a00a3181b8e457); the record has not yet been verified. This record has not yet been verified in the official register.
StatusPending verification
User complaints
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.
Period reviewed: April 2025 – October 2026
Account / trading conditions: 34
Withdrawal / payment: 29
Bonus / promotion: 7
Other: 5
Customer support: 3
Identity verification: 2
HIGH — COMPLAINT LEVEL
33% of institutions with complaint records received more complaints than this one.
BY TOPIC — Account / trading conditions: High · Withdrawal / payment: High · Bonus / promotion: Very high · Other: High · Customer support: Medium · Identity verification: High
The complaint distribution is based on the latest 1-star reviews on PrimeXBT's Trustpilot page (77) and WikiFX (3) records as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the PrimeXBT name are left out. Across the complaints, deposits not credited to accounts and delayed withdrawals, stop-outs and liquidations triggered by platform errors, and allegations of cancelled profits stand out.
Sources and verification history
Official company sourcesprimexbt.com — homepage, regulation and licences, about us, account types, fees and conditions pages, footer