ForexQ.com
ForexQ.com
E-money institution · United Kingdom
According to its official website, Sokin is a global payments and business account platform that aims to reduce friction in international trade for businesses; it offers receivable accounts in more than 26 currencies, international payments to more than 170 countries in more than 70 currencies, online checkout and payment links, batch payments, yield on USD, EUR and GBP balances (Balance Boost), accounting software integrations and an API. The website says it supports more than USD 8 billion in payment volume each year and has 7 offices. Sokin is a registered trademark of Plata Capital Ltd and is used by group companies. According to its regulation page, services are provided in the United Kingdom by Plata Capital UK Limited (1029250), an FCA-authorised electronic money institution, in Australia by ASIC-licensed Sokin Australia Pty Ltd (AFSL 536975), and in Singapore by Sokin Capital Singapore Pte. Ltd., authorised by MAS as a Major Payment Institution. The website also says that in the EEA services are provided by Plata Capital Europe AS, registered with the Financial Supervisory Authority of Norway as an electronic money institution, that Plata Capital USA Inc is registered with FinCEN and Plata Capital Canada Inc with FINTRAC as money services businesses, and that services in India are powered by NSDL Payments Bank. In the UAE, services are provided by Sokin DIFC Limited, regulated in the DIFC by the DFSA as a money service provider (Category 3D) (F011898, 30 Mar 2026). This information is the company's own statement.
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on Trustpilot, WikiFX and Şikayetvar, and one person's records count once.
Period reviewed: December 2022 – October 2026
MEDIUM — COMPLAINT LEVEL
56% of institutions with complaint records received more complaints than this one.
BY TOPIC — Account blocks and freezes: High · Other: High · Withdrawals and payments: Low · Customer support: Medium · Fees and commissions: High
The complaint distribution is based on the 1-star reviews on Sokin's Trustpilot page (22) records as of 15 October 2026; one person's reviews count once, and records about fake sites and third parties using the Sokin name are left out. Across the complaints, repeated document requests and lengthy reviews during onboarding, funds becoming inaccessible after accounts were frozen or closed without explanation, and transfers being held stand out.