Legal company nameThe Standard Bank of South Africa Limited · SBG Securities (Pty) Ltd
Year founded—
Headquarters / registered countryJohannesburg, South Africa
Websitewww.standardbank.co.za
Last checked10.10.2026
According to its official website, Standard Bank is the brand of The Standard Bank of South Africa Limited, Standard Bank Group's bank in South Africa, serving clients in personal and private banking, business and commercial banking, corporate and investment banking, and insurance and asset management. The group says it operates in 21 sub-Saharan African countries, four global centres and two offshore hubs, with more than 54,000 employees. Personal products include bank accounts, credit cards, savings and investment accounts, the Shyft global wallet and SnapScan, foreign exchange and international payments, banking for non-residents and foreign nationals, Shari'ah banking, personal, vehicle, home and student loans, tax-free investments, unit trusts, local and offshore share trading, discretionary portfolio management, wills, trusts and estates services, and car, home, life and funeral insurance. The site states that Standard Bank is a licensed financial services provider under the Financial Advisory and Intermediary Services Act and a registered credit provider (NCRCP15). The FSCA register also lists the bank's Standard Bank Financial Consultancy division and the group stockbroker SBG Securities (Pty) Ltd. It is headquartered in Johannesburg (5 Simmonds Street). This information is the company's own statement.
PLATFORMSStandard Bank App · Online banking · Shyft · SnapScan · Standard Bank Insurance App
PRODUCTSForex and international payments · Loans · Savings and investments · Unit trusts · Local and offshore share trading · Discretionary portfolio management · Wills and estates · Insurance
Licences and regulation
FSCA (South Africa)
Licence no.FSP 11287
Licence holderThe Standard Bank of South Africa Limited
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under The Standard Bank of South Africa Limited (FSP 11287); authorised since 19 Apr 2005; approved product classes: derivative instruments, shares, bonds and money market instruments etc..
StatusVerified
FSCA (South Africa)
Licence no.FSP 3825
Licence holderStandard Bank Financial Consultancy, a division of The Standard Bank of South Africa Limited
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under Standard Bank Financial Consultancy, a division of The Standard Bank of South Africa Limited (FSP 3825); authorised since 2 Sep 2004; approved product classes: derivative instruments, shares and bonds etc..
StatusVerified
FSCA (South Africa)
Licence no.FSP 26691
Licence holderSBG Securities (Pty) Ltd
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under SBG Securities (Pty) Ltd (FSP 26691); authorised since 16 Oct 2007; approved product classes: derivative instruments, shares, bonds, money market instruments and collective investment schemes etc..
StatusVerified
User complaints
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.
Period reviewed: April 2025 – October 2026
Customer support: 30
Account / trading conditions: 23
Other: 19
Withdrawal / payment: 16
Identity verification: 1
HIGH — COMPLAINT LEVEL
26% of institutions with complaint records received more complaints than this one.
BY TOPIC — Customer support: Very high · Account / trading conditions: High · Other: Very high · Withdrawal / payment: High · Identity verification: Medium
The complaint distribution is based on the latest 1-star reviews on Standard Bank's Trustpilot page (89) as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the Standard Bank name are left out. Across the complaints, long waits in branches and at the call centre, drawn-out fraud investigations into unauthorised transactions, and delays with international transfers and incoming funds stand out.
Sources and verification history
Official company sourcesstandardbank.co.za — Personal and Private Banking homepage, About us; standardbank.com — group page
Regulator recordsFSCA — The Standard Bank of South Africa Limited, FSP 11287 · FSCA — Standard Bank Financial Consultancy, FSP 3825 · FSCA — SBG Securities (Pty) Ltd, FSP 26691 (fsca.co.za)
Company registerCIPC (Companies and Intellectual Property Commission) — The Standard Bank of South Africa Limited, 1962/000738/06 · CIPC — SBG Securities (Pty) Ltd, 1972/008305/07
User feedback sourcesTrustpilot · Şikayetvar · WikiFX