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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

SumUp

E-money institution · United Kingdom

About the company

Legal company nameSumUp Payments Limited
Year founded2012
Headquarters / registered countryLondon, United Kingdom
Websitewww.sumup.com/en-gb/
Last checked08.10.2026

According to its official website, SumUp is a payments company that started in 2012 with the belief that anyone should be able to build a successful business; the site says more than 4 million businesses use SumUp tools and the company operates in 38 markets. Products include in-person payments with card readers, Tap to Pay on a phone, a point-of-sale (POS) system and a self-service kiosk; online payments, invoices, payment links, an online store, bookings and ordering tools; a business account with next-day payouts, cash advances and expense management; and gift card and loyalty programmes. Individuals are also offered a personal account with a card and cashback. Services are aimed at a wide range of businesses from small businesses to enterprises, with tailored solutions for food and drink, retail and services. According to the UK site footer, SumUp Payments Limited is authorised by the FCA under the Electronic Money Regulations 2011 (900700). The address in the FCA register is in London. This information is the company's own statement.

Account Details

ACCOUNT TYPESBusinesses · Personal account for individuals
MIN. DEPOSITNot stated
PLATFORMSSumUp app (iOS and Android) · Card readers · POS and kiosk hardware · Web
PRODUCTSCard readers and Tap to Pay · POS and self-service kiosk · Online payments, invoices and payment links · Online store · Business account · Cash advance · Gift cards and loyalty

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 900700
Licence holderSumUp Payments Limited
ScopeListed in the FCA register as an Authorised Electronic Money Institution under SumUp Payments Limited (FRN 900700) since 1 May 2018.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: February 2026 – October 2026

  • Account / trading conditions: 28
  • Other: 23
  • Customer support: 14
  • Withdrawal / payment: 14
  • Identity verification: 5
  • Bonus / promotion: 1

No. 187 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Account / trading conditions: 177. · Other: 16. · Customer support: 88. · Withdrawal / payment: 242. · Identity verification: 144. · Bonus / promotion: 102.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on SumUp's Trustpilot page (85) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the SumUp name are left out. Across the complaints, allegations of accounts being closed and funds held, device and software faults, and difficulty reaching a human agent stand out.

Sources and verification history

Official company sourcessumup.com/en-gb — homepage, about us (about-us, footer)
Regulator recordsFCA — SumUp Payments Limited, FRN 900700 (register.fca.org.uk)
Company registerCompanies House — SUMUP PAYMENTS LIMITED, company no 07836562, incorporated 7 Nov 2011
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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