ForexQ.com
ForexQ.com
According to its official website, Swiss Bankers is an internationally oriented financial services provider based in Bern and Zurich and describes itself as the leading Swiss provider of prepaid cards and money transfer solutions. The company was founded in 1975 as Swiss Bankers Travelers Cheques, reorganised in 2008 into the joint stock company Swiss Bankers Prepaid Services AG and obtained a banking licence from FINMA in 2011; Hypothekarbank Lenzburg AG completed its acquisition of the company in 2025 and is shown on the site as the shareholder. The site states that a subsidiary was founded in Liechtenstein in 2013 and authorised as an e-money institution by the Liechtenstein Financial Market Authority (FMA). It offers the Travel, Life and Prime prepaid Mastercard credit cards for private clients and the Value card for companies; cards can be loaded with up to CHF/EUR/USD 10,000, require no bank account and support Apple Pay, Google Pay, Samsung Pay and wearables. Through the Swiss Bankers app it provides worldwide money transfers (Send) and cash orders in around 60 currencies. Products are sold through the website, the app and more than 200 distribution partners including Raiffeisen, Migros Bank, cantonal and regional banks, PostFinance and SBB. Swiss Bankers Prepaid Services AG is listed in FINMA's list of authorised banks and securities firms as a bank based in Grosshöchstetten. This information is the company's own statement.
User reports found online are classified by topic. The reports are compiled from records on Trustpilot, WikiFX, Şikayetvar and FastBull, and one person's records count once.
74 COMPLAINTS · Period reviewed: May 2022 – November 2026
38% of institutions with complaint records received more complaints than this one. 31% of complaints concern withdrawals and payments.
| TOPIC | COMPLAINTS | SHARE | LEVEL WITHIN SECTOR |
|---|---|---|---|
| Withdrawals and payments | 23 | 31% | High |
| Unauthorised transactions | 12 | 16% | Very high |
| Customer support | 11 | 15% | High |
| Loans and credit cards | 11 | 15% | Very high |
| Fees and commissions | 9 | 12% | Very high |
| Account blocks and freezes | 6 | 8% | Medium |
| Other | 2 | 3% | Medium |
The level is calculated by comparison with institutions in the same sector. Sources: Trustpilot · Şikayetvar · WikiFX · FastBull
The complaint distribution is based on the 1-star reviews on Swiss Bankers's Trustpilot page (74) as of 25 October 2026; one person's reviews count once, and records about fake sites and third parties using the Swiss Bankers name are left out. Across the complaints, top-ups not credited to cards and delayed refunds, unauthorised card transactions and difficulty reaching customer service stand out.
Institutions operating in Retail banking that hold at least one verified licence and have a lower complaint level than Swiss Bankers.
The list is generated automatically from the sourced complaint counts, sector-based complaint levels and verified licence records of institutions in the same category; it is not a recommendation or a ranking. There is no paid placement.
According to the data, Swiss Bankers has 2 verified licences (FINMA, FMA); 74 user reports have been reviewed. This page does not express an opinion; licence records come from official registers and reports from sourced records.
Licences verified in official registers: FINMA (Switzerland); FMA (Liechtenstein).
74 user reports about Swiss Bankers were classified in the period May 2022 – November 2026. Most frequent topic: Withdrawals and payments (23). Sources: Trustpilot, Şikayetvar, WikiFX, FastBull.
Use the "File a Complaint" button on this page to open the form; the institution is preselected. Describe the issue, the date and attach any supporting documents. The complaint is reviewed by our team, published if eligible and forwarded to the institution; with the tracking link you receive, you can follow the process and the institution’s reply.
Licence records are checked against official registers (last verification 25.10.2026). Complaint records are re-scanned every month on Trustpilot, Şikayetvar, WikiFX, FastBull. The institution’s details were last checked on 25.10.2026.