ForexQ.com
ForexQ.com
Bank · Switzerland
According to its official website, Sygnum is a global digital asset banking group founded on Swiss and Singaporean heritage, and describes itself as the world's first digital asset bank. The site states that the group was founded in 2017 and that Zurich-based Sygnum Bank AG received a banking and securities dealer licence from FINMA in 2019; that its Singapore company holds Capital Markets Services (CMS) and Major Payment Institution (MPI) licences from the MAS; that Sygnum Bank AG Middle East Branch in Abu Dhabi is supervised by the ADGM FSRA; and that the group includes Sygnum Europe AG in Liechtenstein. The bank serves institutional and private qualified investors, corporates, banks and other financial institutions, offering fiat accounts in CHF, EUR, USD and SGD alongside digital asset accounts in one e-banking solution. Its services include 24/7 crypto trading, institutional custody, staking, crypto-backed lending, credit cards, Sygnum Protect off-exchange custody, the Sygnum Connect 24/7 settlement network, asset management products, tokenisation, and B2B banking and crypto compliance solutions for banks. Sygnum Bank AG is listed as a bank in FINMA's list of authorised banks and securities firms. The information is based on an archived copy of the official website dated 28 May 2026. This information is the company's own statement.
User reports found online are classified by topic. The reports are compiled from records on Trustpilot, WikiFX, Şikayetvar and FastBull, and one person's records count once.
1 COMPLAINTS · Period reviewed: April 2026 – November 2026
87% of institutions with complaint records received more complaints than this one. 100% of complaints concern withdrawals and payments.
| TOPIC | COMPLAINTS | SHARE | LEVEL WITHIN SECTOR |
|---|---|---|---|
| Withdrawals and payments | 1 | 100% | Low |
The level is calculated by comparison with institutions in the same sector. Sources: Trustpilot · Şikayetvar · WikiFX · FastBull
The complaint distribution is based on the 1-star reviews on Sygnum's Trustpilot page (1) as of 25 October 2026; one person's reviews count once, and records about fake sites and third parties using the Sygnum name are left out. Across the complaints, slow account opening and slow handling of transfers stand out.
Because Sygnum’s complaint level is Very low, no comparison list is shown. Below are institutions operating in the same service area whose licences are verified.
The list is generated automatically; it is not a recommendation and there is no paid placement.
According to the data, Sygnum has 1 verified licence (FINMA); 1 user report has been reviewed. This page does not express an opinion; licence records come from official registers and reports from sourced records.
Licences verified in official registers: FINMA (Switzerland).
1 user report about Sygnum was classified in the period April 2026 – November 2026. Most frequent topic: Withdrawals and payments (1). Sources: Trustpilot, Şikayetvar, WikiFX, FastBull.
Use the "File a Complaint" button on this page to open the form; the institution is preselected. Describe the issue, the date and attach any supporting documents. The complaint is reviewed by our team, published if eligible and forwarded to the institution; with the tracking link you receive, you can follow the process and the institution’s reply.
Licence records are checked against official registers (last verification 25.10.2026). Complaint records are re-scanned every month on Trustpilot, Şikayetvar, WikiFX, FastBull. The institution’s details were last checked on 25.10.2026.
