Legal company nameTaptap Send UK Limited · Taptap Send Australia Pty Ltd · Taptap Send Belgium S.A. · TapTap Send Payments Co.
Year founded2018
Headquarters / registered countryLondon, United Kingdom
Websitewww.taptapsend.com
Last checked08.10.2026
According to its official website, Taptap Send is a mobile app that lets people send money to relatives in Africa, Asia, the Caribbean and Latin America quickly and at low cost; it says it launched in 2018, serves millions of customers, operates in the United Kingdom, the US, Canada, Australia, the UAE and across the EU, and sends to more than 70 destinations. Recipients can receive the money in a bank account, a mobile money wallet or at cash pickup points. The company is a venture-backed start-up with investors including Reid Hoffman, the Omidyar Network and Helios. Services in the United Kingdom are provided by Taptap Send UK Limited, registered at Epworth House, 25 City Road, London; the site states that it is authorised by the FCA under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN 900842). The licences page also lists licences from ASIC in Australia (AFSL 559468), the NBB in Belgium, the DFSA in Dubai, the Central Bank of Bahrain and the Central Bank of the UAE, state money transmitter licences in the US, and registrations with FINTRAC in Canada and the New Zealand financial service providers register. This information is the company's own statement.
Account Details
ACCOUNT TYPESIndividual customer account
MIN. DEPOSITNot stated
PLATFORMSiOS and Android app
PRODUCTSInternational money transfer · Transfers to bank accounts · Transfers to mobile wallets · Cash pickup
Licences and regulation
FCA (United Kingdom)
Licence no.FRN 900842
Licence holderTaptap Send UK Limited
ScopeListed in the FCA register as an Authorised Electronic Money Institution under Taptap Send UK Limited (FRN 900842) since 12 Mar 2018.
StatusVerified
ASIC (Australia)
Licence no.AFSL 559468
Licence holderTAPTAP SEND AUSTRALIA PTY LTD
ScopeASIC licence data lists AFS Licence 559468 for TAPTAP SEND AUSTRALIA PTY LTD (24 Oct 2024); general advice on and dealing in non-cash payment products, for retail and wholesale clients.
StatusVerified
NBB (Belgium)
Licence no.0754.970.695
Licence holderTaptap Send Belgium S.A.
ScopeThe company states that Taptap Send Belgium S.A. is regulated by the National Bank of Belgium (NBB) as a payment institution (0754.970.695). The record could not be verified because the NBB register could not be read.
StatusPending verification
DFSA (United Arab Emirates (Dubai))
Licence no.F007317
Licence holderTaptap Send (DIFC) Limited
ScopeThe company states that Taptap Send (DIFC) Limited is authorised and regulated by the DFSA for the provision of money services (F007317). The record could not be verified because the DFSA register could not be read.
StatusPending verification
CBB (Bahrain)
Licence no.185646-1
Licence holderTaptap Send Bahrain B.S.C. (c)
ScopeThe company states that Taptap Send Bahrain B.S.C. (c) is licensed by the Central Bank of Bahrain as an Ancillary Service Provider – Payment Service Provider (company no 185646-1). The record could not be verified because the CBB register could not be read.
StatusPending verification
CBUAE (United Arab Emirates)
Licence no.Not stated
Licence holderT T S Financial Services Middle East L.L.C
ScopeThe company states that T T S Financial Services Middle East L.L.C is licensed by the Central Bank of the UAE for retail payment services, stored value facilities and exchange business. The record could not be verified because the CBUAE register could not be read.
StatusPending verification
User complaints
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.
Period reviewed: September 2026 – October 2026
Withdrawal / payment: 43
Account / trading conditions: 15
Customer support: 5
Other: 5
Bonus / promotion: 3
Identity verification: 3
No. 219 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).
The complaint distribution is based on the latest 1-star reviews on Taptap Send's Trustpilot page (73) and Şikayetvar (1) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Taptap Send name are left out. Across the complaints, transfers not reaching recipients or held for days, delayed refunds and accounts suspended without explanation stand out.
Sources and verification history
Official company sourcestaptapsend.com — homepage, About us, Licenses (updated 14.07.2026)
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