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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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The Sydney branch of Taiwan Business Bank (TBB), a Taiwanese bank focused on SME finance that also has a Brisbane branch in Australia; it offers deposits, loans, trade finance and remittances, and holds an ASIC AFS licence.

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BANKTaiwan Cooperative Bank Sydney Branch

The Sydney branch, opened on 20 September 2011, of Taiwan Cooperative Bank, founded in 1946 and owned by Taiwan Cooperative Financial Holding; it offers deposits, loans, trade and remittance services and acts as the bank's AUD clearing bank.

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PAYMENT INSTITUTIONTravelex

The Australian arm of the global foreign exchange brand Travelex, whose roots go back to a first store opened in London in 1976; it sells foreign cash and the multi-currency Travelex Money Card through airport and store networks and holds an ASIC AFS licence.

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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Teachers Mutual Bank

Bank · Australia

About the company

Legal company nameTeachers Mutual Bank Limited
Year founded1966
Headquarters / registered countrySydney, Australia
Websitewww.tmbank.com.au
Last checked09.10.2026

According to its official website, Teachers Mutual Bank is a member-owned bank and a division of Teachers Mutual Bank Limited. The site states that it was founded in 1966 as the Hornsby Teachers Credit Union, changed its name to NSW Teachers Credit Union in 1967, became Australia's largest credit union in 1991 and adopted the retail name Teachers Mutual Bank in 2012. Together with the Australian Mutual Bank, UniBank, Firefighters Mutual Bank and Health Professionals Bank brands, Teachers Mutual Bank Limited serves more than 280,000 members across education, healthcare and emergency services; the company is a certified B Corp and opened a new head office in the Sydney CBD in 2025. Membership is open to people employed in or retired from the education sector, people studying or graduated in education, and immediate family of members; non-members can also open a customer term deposit. The bank offers the Everyday Direct transaction account, savings accounts, term deposits from AUD 1,000, a credit card, home, car and personal loans, insurance, foreign cash, international transfers and Cash Passport. This information is the company's own statement.

Account Details

ACCOUNT TYPESTransaction account (Everyday Direct) · Savings accounts · Term deposit
MIN. DEPOSIT1,000 AUD (term deposit)
PLATFORMSInternet banking · Mobile app · Branches
PRODUCTSTransaction and savings accounts · Term deposits · Credit card · Home loans · Car and personal loans · Insurance · Foreign cash, international transfers and Cash Passport

Licences and regulation

ASIC (Australia)

Licence no.AFSL 238981
Licence holderTEACHERS MUTUAL BANK LIMITED
ScopeAFS licence held since 14 Feb 2004. According to ASIC's record, authorised to advise on and deal in deposit and payment products, general insurance and consumer credit insurance for retail and wholesale clients, and in derivatives and securities for wholesale clients only.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: January 2019 – October 2026

  • Customer support: 10
  • Account / trading conditions: 7
  • Withdrawal / payment: 6
  • Other: 2
  • Identity verification: 1

MEDIUM — COMPLAINT LEVEL

56% of institutions with complaint records received more complaints than this one.

BY TOPIC — Customer support: High · Account / trading conditions: Medium · Withdrawal / payment: Medium · Other: Medium · Identity verification: Medium

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on the Teachers Mutual Bank Trustpilot page (26) as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the Teachers Mutual Bank name are left out. Across the complaints, long phone waiting times and poor customer service, credit cards blocked overseas and loss of account access, and blocked or delayed payments and transfers stand out.

Sources and verification history

Official company sourcestmbank.com.au — homepage, About us, Term deposit pages, footer (legal information)
Regulator recordsASIC — TEACHERS MUTUAL BANK LIMITED, AFSL 238981 (AFS licensee dataset, data.gov.au, 7 Oct 2026)
Company registerABN 30 087 650 459 (ABN Lookup)
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified09.10.2026

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