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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Thomas Exchange

Payment institution · United Kingdom

About the company

Legal company nameThomas Exchange UK Ltd
Year founded1978
Headquarters / registered countryLondon, United Kingdom
Websitewww.tefx.co.uk
Last checked08.10.2026

According to its official website, Thomas Exchange is a foreign exchange and international payments company headquartered in the City of London (48 Bishopsgate) that says it has worked in foreign exchange since 1978. The site says it offers commission-free travel money in more than 60 currencies with same-day collection from its 7 central London branches or next-day insured delivery across the UK, buyback of unused banknotes, international money transfers for personal and business clients and corporate banknote services, that it has more than 85,000 registered clients and that client funds are held in segregated accounts. Services are provided by Thomas Exchange UK Ltd, which the site says is authorised and regulated by the FCA (FRN 579247) and registered with HMRC (XDML00000105651). The company also uses the tefx.co.uk domain. This information is the company's own statement.

Account Details

ACCOUNT TYPESPersonal clients · Business clients
MIN. DEPOSITNot stated
PLATFORMSBranches (London) · Online ordering · Phone
PRODUCTSTravel money · Currency buyback · International money transfers · Corporate banknote service

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 579247
Licence holderThomas Exchange UK Ltd
ScopeListed in the FCA register as an Authorised Payment Institution under Thomas Exchange UK Ltd (FRN 579247) since 2 Jul 2018.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: March 2018 – October 2026

  • Customer support: 3
  • Withdrawal / payment: 1
  • Account / trading conditions: 1

No. 425 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Customer support: 267. · Withdrawal / payment: 415. · Account / trading conditions: 422.

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on Thomasexchange's Trustpilot page (5) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Thomasexchange name are left out. Across the complaints, rude branch staff, exchange rates and refund handling stand out.

Sources and verification history

Official company sourcestefx.co.uk (thomasexchange.co.uk redirects here) — homepage, International Payments, Corporate, footer
Regulator recordsFCA — Thomas Exchange UK Ltd, FRN 579247 (register.fca.org.uk)
Company registerCompanies House — Thomas Exchange UK Ltd, company no 04237922, incorporated 20 Jun 2001
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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