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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
RECENTLY ADDED

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The latest institution profiles added to ForexQ.com.

BANKE.SUN Bank Sydney Branch

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The Brisbane branch of Land Bank of Taiwan, a Taiwanese bank founded in 1946 that specialises in real estate finance; its ASIC AFS licence covers wholesale clients only.

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BANKTaishin Bank Brisbane Branch

The Brisbane branch, opened on 31 July 2017, of Taiwan's Taishin International Bank, which began operating in 1992; it offers deposits, corporate lending, trade finance and foreign exchange, and holds an ASIC AFS licence.

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BANKTaiwan Business Bank Sydney Branch

The Sydney branch of Taiwan Business Bank (TBB), a Taiwanese bank focused on SME finance that also has a Brisbane branch in Australia; it offers deposits, loans, trade finance and remittances, and holds an ASIC AFS licence.

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BANKTaiwan Cooperative Bank Sydney Branch

The Sydney branch, opened on 20 September 2011, of Taiwan Cooperative Bank, founded in 1946 and owned by Taiwan Cooperative Financial Holding; it offers deposits, loans, trade and remittance services and acts as the bank's AUD clearing bank.

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PAYMENT INSTITUTIONTravelex

The Australian arm of the global foreign exchange brand Travelex, whose roots go back to a first store opened in London in 1976; it sells foreign cash and the multi-currency Travelex Money Card through airport and store networks and holds an ASIC AFS licence.

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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Travelex

Payment institution · Australia

About the company

Legal company nameTravelex Limited
Year founded1976
Headquarters / registered countrySydney, Australia
Websitewww.travelex.com.au
Last checked09.10.2026

According to its official website, Travelex is a global brand providing foreign exchange services worldwide; the site states that the first store was opened in London by Lloyd Dorfman in 1976 and that the brand serves millions of customers in more than 70 countries each year. Its services in Australia are provided by Sydney-based Travelex Limited (ABN 36 004 179 953, AFSL 222444). The company sells foreign cash in more than 45 currencies; orders can be placed online and collected from Travelex stores, airports or more than 3,000 Australia Post outlets, or delivered to the home. The site states that it has more than 99 stores and more than 45 foreign currency ATMs in Australia. The Mastercard prepaid Travelex Money Card can be loaded with 10 currencies; the card is issued not by Travelex Limited but by EML Payment Solutions Limited and is arranged through Mastercard Prepaid Management Services Australia. The company also provides wholesale banknote and foreign exchange services to airport operators, retailers and financial institutions. This information is the company's own statement.

Account Details

ACCOUNT TYPESRetail customers (foreign cash, Travelex Money Card) · Business partners
MIN. DEPOSIT100 AUD (Travelex Money Card initial load, in store)
PLATFORMSWebsite · Travelex Money App · Stores and airport bureaux · Australia Post outlets
PRODUCTSBuying and selling foreign cash · Multi-currency prepaid Travelex Money Card · Foreign currency ATMs · Wholesale banknote services for businesses

Licences and regulation

ASIC (Australia)

Licence no.AFSL 222444
Licence holderTRAVELEX LIMITED
ScopeAFS licence held since 9 Oct 2002. According to ASIC's record, authorised to advise on and deal in deposit and payment products, derivatives, foreign exchange contracts and general insurance, and to make a market in foreign exchange and derivatives, for retail and wholesale clients.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: October 2023 – October 2026

  • Account / trading conditions: 58
  • Withdrawal / payment: 26
  • Customer support: 15
  • Identity verification: 2
  • Bonus / promotion: 1

VERY HIGH — COMPLAINT LEVEL

14% of institutions with complaint records received more complaints than this one.

BY TOPIC — Account / trading conditions: Very high · Withdrawal / payment: High · Customer support: Very high · Identity verification: Medium · Bonus / promotion: Very high

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on the Travelex AU Trustpilot page (95) and Şikayetvar records (7) as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the Travelex name are left out. Across the complaints, the denominations of the notes supplied, exchange rates and card fees, late or incomplete orders, and store and call centre service stand out.

Sources and verification history

Official company sourcestravelex.com.au — homepage, About us, Travel Money Card FAQs (fees and limits) pages, footer
Regulator recordsASIC — TRAVELEX LIMITED, AFSL 222444 (AFS licensee dataset, data.gov.au, 7 Oct 2026)
Company registerABN 36 004 179 953 (ABN Lookup)
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified09.10.2026

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