ForexQ.com
FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Trustly

Payment institution · United Kingdom

About the company

Legal company nameTrustly UK Limited · Trustly Group AB
Year founded2008
Headquarters / registered countryLondon, United Kingdom
Websitewww.trustly.com
Last checked08.10.2026

According to its official website, Trustly was founded in Stockholm in 2008 and provides payment services based on payments made directly from bank accounts instead of cards (Pay by Bank, account-to-account). The site says it serves about 9,000 merchants in 33 markets across three continents, that its network includes 12,000 banks and that more than 100 million people have used Trustly; it says it merged with PayWithMyBank in the US and acquired Ecospend in the United Kingdom and SlimPay in France. Its products include bank payments (Payment), instant payouts to customers (Payout), deposits (Deposit), recurring payments, customer verification with open banking and KYC data (Data Services) and the Azura data engine; it serves the travel, ecommerce, financial services, subscription, utilities and gaming sectors. According to the site footer, the group company Trustly Group AB is an authorised payment institution supervised by the Swedish Financial Supervisory Authority (Finansinspektionen) and may provide cross-border services in the EU/EEA, while Trustly UK Limited is a payment institution authorised by the FCA in the United Kingdom under the Payment Services Regulations 2017 (FRN 1005703). This information is the company's own statement.

Account Details

ACCOUNT TYPESBusinesses; consumers as end users of payments
MIN. DEPOSITNot stated
PLATFORMSAPI and payment service provider integrations · Merchant Portal
PRODUCTSPay by Bank payments · Instant payouts · Deposits · Recurring payments · Account data and customer verification · Azura

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 1005703
Licence holderTrustly UK Limited
ScopeListed in the FCA register as an Authorised Payment Institution under Trustly UK Limited (FRN 1005703) since 11 Mar 2024.
StatusVerified

FI (Sweden)

Licence no.45002
Licence holderTrustly Group AB
ScopeListed in the Finansinspektionen company register as a payment institution (FI identification no 45002, corporate ID 556754-8655), status active; authorised on 13 Jul 2018 for payment transactions, money remittance, payment initiation and account information services.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: June 2026 – October 2026

  • Withdrawal / payment: 34
  • Customer support: 16
  • Account / trading conditions: 10
  • Other: 7
  • Identity verification: 2

No. 225 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Withdrawal / payment: 120. · Customer support: 79. · Account / trading conditions: 285. · Other: 119. · Identity verification: 222.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on Trustly's Trustpilot page (69) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Trustly name are left out. Across the complaints, allegations that money left accounts but never reached the recipient or that refunds were delayed, customer support that could not be reached and retry fees stand out.

Sources and verification history

Official company sourcestrustly.com (trustly.com/en-GB from the FCA register redirects here) — homepage and footer, About Trustly (what-is-trustly), Legal Hub link
Regulator recordsFCA — Trustly UK Limited, FRN 1005703 (register.fca.org.uk) · FI — Trustly Group AB, FI identification no 45002 (fi.se)
Company registerCompanies House — TRUSTLY UK LIMITED (formerly LOTHBROK TECHNOLOGIES LTD and UK START UP BUSINESS LIMITED), company no 08841430, incorporated 13 Jan 2014
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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