ForexQ.com
ForexQ.com
E-money institution · Türkiye
According to its official website, UPT is a domestic global money transfer and payments platform that launched in 2010 as a subsidiary of Aktif Bank, which it describes as Türkiye's largest privately owned investment bank. The website says UPT offers transfers to accounts, cards, wallets or by name at more than 400,000 service points in 176 countries; in Türkiye it serves customers through PTT post offices, UPT agents and UPT branches, and abroad through partner banks and money transfer companies. Through the UPTION mobile app, launched in the last quarter of 2020, it also offers money transfers, payment requests by message, QR transfers and game PIN sales. The company says it was Türkiye's first licensed payment institution, operates under the supervision of the Central Bank of the Republic of Türkiye under Law No. 6493, and is registered with the Istanbul Chamber of Commerce under no. 936777. In the Dubai International Financial Centre (DIFC) it holds a DFSA licence as a branch, UPT Odeme Hizmetleri ve Elektronik Para A.S. (DIFC Branch) (F007775, 1 Aug 2025); under the restrictions in the DFSA register, the branch may not provide money services to clients in the UAE, make financial promotions in the UAE or deal in UAE dirhams. This information is the company's own statement.
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on Trustpilot, WikiFX and Şikayetvar, and one person's records count once.
Period reviewed: May 2023 – October 2026
VERY HIGH — COMPLAINT LEVEL
The institution with the most complaints among those with complaint records.
BY TOPIC — Withdrawals and payments: Very high · Customer support: Very high · Other: Very high · Unauthorised transactions: Very high · Loans and credit cards: Very high · Fees and commissions: Very high
The complaint distribution is based on the 1-star reviews on UPT's (UPTION) Trustpilot page (8) and Şikayetvar (1212) records as of 15 October 2026; one person's reviews count once, and records about fake sites and third parties using the UPT name are left out. Across the complaints, accounts restricted or blocked without explanation, delayed transfers or transfers that never reached the recipient, and difficulty reaching customer service stand out.