ForexQ.com
ForexQ.com
According to its official website, VakıfBank is the short name of Türkiye Vakıflar Bankası T.A.O.; the bank was established on 11 January 1954 with a capital of TRY 50 million and began operating on 13 April 1954. The site says the Türkiye Wealth Fund raised its stake in the bank to 74.79% as of 29 March 2023, that VakıfBank was Türkiye's second largest bank by assets as of 31 December 2020 and that, as of 31 March 2026, it served retail and corporate customers through 972 branches, 4,172 ATMs and about 4.19 million POS terminals. The bank's profile page lists international branches in New York, Bahrain, Erbil and Qatar, representative offices in London and Dubai, and the subsidiary VakıfBank International AG with branches in Vienna and Cologne. The DFSA register lists the DIFC branch of Turkiye Vakiflar Bankasi Turk Anonim Ortakligi as the branch of a non-DIFC company licensed on 28 Jul 2025 (F010329), authorised for arranging deals in investments, advising on financial products and arranging and advising on credit. This information is the company's own statement.
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on Trustpilot, WikiFX and Şikayetvar, and one person's records count once.
Period reviewed: February 2023 – October 2026
VERY HIGH — COMPLAINT LEVEL
10% of institutions with complaint records received more complaints than this one.
BY TOPIC — Fees and commissions: Very high · Loans and credit cards: Very high · Unauthorised transactions: Very high · Account blocks and freezes: High · Withdrawals and payments: Medium · Customer support: High · Other: Medium
The complaint distribution is based on reports counted among the latest 100 records (92) on VakıfBank's Şikayetvar page and the 1-star reviews on its Trustpilot page (3) as of 15 October 2026; one person's records count once, and empty records and records about third parties using the VakıfBank name are left out. Across the complaints, tariff fees added to loans and card annual fees, loan and card problems, and allegations of card charges made without the holder's knowledge stand out.