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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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See the level of evidence
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Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

VALR

Crypto exchange · South Africa

About the company

Legal company nameVALR (Pty) Ltd · VALR DAM (Pty) Ltd
Year founded—
Headquarters / registered countrySandton, Johannesburg, South Africa
Websitewww.valr.com
Last checked10.10.2026

According to its official website and help centre, VALR is a cryptocurrency exchange based in South Africa. The platform is operated by VALR (Pty) Ltd, registered in South Africa (2018/211274/07); the company is an FSCA-authorised financial services provider (FSP 53308), is registered with the Financial Intelligence Centre as an accountable institution and is certified as a third-party payment provider (TPPP) with the Payments Association of South Africa. Futures are provided by the group company VALR DAM (Pty) Ltd (FSP 54897), which holds an FSP licence and an over-the-counter derivatives provider (ODP) licence from the FSCA; VALR Loans (Pty) Ltd is a credit provider registered with the National Credit Regulator. The site mentions provisional VASP approval from CIMA for VALR Cayman Limited in the Cayman Islands, initial approval from VARA for VALR FZE in Dubai and an FIU registration in India. The platform offers crypto buying and selling, spot, margin and futures trading, xStocks (tokenised shares), crypto bundles, yield products, lending, auto-buy, VALR Pay payments and an institutional OTC desk. ZAR deposits by EFT are free. This information is the company's own statement.

Account Details

ACCOUNT TYPESRetail · Professional (Pro Trading, API) · Institutional (VALR for Business, OTC)
MIN. DEPOSITNot stated
PLATFORMSWeb platform · iOS and Android app · API
PRODUCTSCrypto trading (spot) · Margin trading · Futures (perpetuals) · xStocks · Crypto bundles · Yield products and lending · VALR Pay · OTC desk

Licences and regulation

FSCA (South Africa)

Licence no.FSP 53308
Licence holderVALR (Pty) Ltd
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under VALR (Pty) Ltd (FSP 53308); authorised since 12 Apr 2024; approved product classes: crypto assets.
StatusVerified

FSCA (South Africa)

Licence no.FSP 54897
Licence holderVALR DAM (Pty) Ltd
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under VALR DAM (Pty) Ltd (FSP 54897); authorised since 20 Sep 2025; approved product classes: derivative instruments, shares, bonds, money market instruments, collective investment schemes and deposit products.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: March 2023 – October 2026

  • Withdrawal / payment: 16
  • Account / trading conditions: 4
  • Identity verification: 4
  • Customer support: 3
  • Other: 1

MEDIUM — COMPLAINT LEVEL

51% of institutions with complaint records received more complaints than this one.

BY TOPIC — Withdrawal / payment: High · Account / trading conditions: Low · Identity verification: High · Customer support: Medium · Other: Medium

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on VALR's Trustpilot page (28) records as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the VALR name are left out. Across the complaints, withdrawals held or placed under review, repeated document and verification requests and unresponsive customer support stand out.

Sources and verification history

Official company sourcesvalr.com and blog.valr.com footer; support.valr.com — Licenses, Authorisations and Registrations, FAIS Statutory Disclosure Notice (VALR and VALR DAM) and What are VALR's charges? articles
Regulator recordsFSCA — VALR (Pty) Ltd, FSP 53308 (fsca.co.za) · FSCA — VALR DAM (Pty) Ltd, FSP 54897 (fsca.co.za)
Company registerCIPC (Companies and Intellectual Property Commission) — VALR (Pty) Ltd, 2018/211274/07 · VALR DAM (Pty) Ltd, 2022/869848/07
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified10.10.2026

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