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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Viva.com

E-money institution · United Kingdom

About the company

Legal company nameViva Wallet.com Ltd (Viva.com)
Year founded2018
Headquarters / registered countryMilton Keynes, United Kingdom
Websitewww.viva.com/en-gb
Last checked08.10.2026

According to its official website, Viva.com is a payments company that uses the slogan "Europe's First Acquirer" and is built entirely on Microsoft Azure; it says it powers payments on more than 1,215 devices in 31 European markets and is a principal member of Visa and Mastercard for acquiring and issuing. Services include Tap on Any Device, which turns devices into payment terminals, Tap to Pay on iPhone, an online payment gateway, omnichannel solutions, more than 40 payment methods, a Viva.com account with real-time settlement 365 days a year, a business debit card, Merchant Advance financing and an offline payments feature; it targets businesses in sectors such as retail, restaurants and hotels, London black cabs, supermarkets, ticketing and healthcare. The UK entity is Viva Wallet.com Ltd (trading as Viva.com); the company states that it is an electronic money institution authorised by the FCA under FRN 989273, it was incorporated in 2018 according to Companies House, and its registered office is in Milton Keynes. This information is the company's own statement.

Account Details

ACCOUNT TYPESViva.com business account (businesses)
MIN. DEPOSITNot stated
PLATFORMSViva.com Terminal app (Tap on Any Device) · Tap to Pay on iPhone · Online payment gateway · Viva.com mobile app
PRODUCTSCard acquiring · Online payments · Omnichannel payments · Viva.com account and business card · Merchant Advance financing

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 989273
Licence holderVIVA WALLET.COM LTD
ScopeListed in the FCA register as an Authorised Electronic Money Institution under VIVA WALLET.COM LTD (FRN 989273) since 11 Oct 2023.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: October 2025 – October 2026

  • Account / trading conditions: 32
  • Withdrawal / payment: 23
  • Customer support: 16
  • Other: 10
  • Identity verification: 8

No. 164 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Account / trading conditions: 149. · Withdrawal / payment: 173. · Customer support: 79. · Other: 73. · Identity verification: 85.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on Viva.com's Trustpilot page (89) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Viva.com name are left out. Across the complaints, allegations of accounts suspended or closed without reason and of fees charged without notice, blocked or delayed funds, and customer support limited to written channels stand out.

Sources and verification history

Official company sourcesviva.com — United Kingdom homepage (/en-gb), company page (/en-gb/about/the-company), terms portal
Regulator recordsFCA — VIVA WALLET.COM LTD, FRN 989273; trading names Viva.com, VIVA WALLET (register.fca.org.uk)
Company registerCompanies House — VIVA WALLET.COM LTD, company no 11355088, incorporated 10.05.2018
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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