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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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See the level of evidence
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Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
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Vontobel

Bank · Switzerland

About the company

Legal company nameBank Vontobel AG · Vontobel Holding AG
Year founded1924
Headquarters / registered countryZurich, Switzerland
Websitewww.vontobel.com
Last checked10.10.2026

According to its official website, Vontobel is a Zurich-based Swiss investment firm founded in 1924 as F.E. Haeberli & Cie., acquired by Jakob Vontobel in 1936 and publicly listed since 1986, with the Vontobel family holding the majority. It says it offers wealth management, investment advice, asset management and structured products to private and institutional clients and has more than 2,300 employees in 28 offices worldwide. Its digital channels include the Vontobel Wealth e-banking service, the digital investment app Vontobel Volt and the structured product platforms Vontobel Markets and deritrade. The group's main bank is Bank Vontobel AG at Gotthardstrasse 43, Zurich; the website imprint names the Swiss Financial Market Supervisory Authority FINMA as the group's competent authority. Bank Vontobel AG is listed in the FSCA register in South Africa as an authorised financial services provider under the trading name VONTOBEL (FSP 50308); the website has no office or page dedicated to South Africa. This information is the company's own statement.

Account Details

ACCOUNT TYPESPrivate clients (wealth management) · Institutional clients
MIN. DEPOSITNot stated
PLATFORMSVontobel Wealth (e-banking) · Vontobel Volt · Vontobel Markets · deritrade
PRODUCTSWealth management · Investment advice · Asset management · Structured products · Retirement and succession planning

Licences and regulation

FINMA (Switzerland)

Licence no.—
Licence holderBank Vontobel AG
ScopeBanking licence. Listed in FINMA's register of authorised banks and securities firms as a bank based in Zurich (category 3).
StatusVerified

FSCA (South Africa)

Licence no.FSP 50308
Licence holderBank Vontobel AG
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under Bank Vontobel AG (FSP 50308); authorised since 4 Feb 2020; approved product classes: derivative instruments, shares, bonds, money market instruments, collective investment schemes and deposit products.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: April 2025 – October 2026

  • Account / trading conditions: 6

LOW — COMPLAINT LEVEL

75% of institutions with complaint records received more complaints than this one.

BY TOPIC — Account / trading conditions: Medium

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on Vontobel's Trustpilot page (6) records as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the Vontobel name are left out. Across the complaints, interrupted price quotes, widening bid-ask spreads and extraordinary terminations of certificates and options stand out.

Sources and verification history

Official company sourcesvontobel.com — about us, Why Vontobel, How Vontobel can help you, locations and imprint pages
Regulator recordsFINMA — Bank Vontobel AG, register of authorised banks and securities firms (finma.ch) · FSCA — Bank Vontobel AG, FSP 50308 (fsca.co.za)
Company registerSwiss Commercial Register — CH-020.3.928.014-4 (the number recorded for Bank Vontobel AG in the FSCA register; the website imprint gives it as the company number of Vontobel Holding AG)
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified10.10.2026

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