Legal company nameOptal Australia Pty. Ltd · eNett International (Singapore) Pte. Ltd. · Optal Financial Limited · Optal Financial Europe Limited
Year founded—
Headquarters / registered countryMelbourne, Australia
Websitewww.wexinc.com/en-au/
Last checked09.10.2026
According to its official website, WEX is a global commerce platform serving businesses in employee benefits, fleet management and business payments; the parent company WEX Inc. is listed on the New York Stock Exchange (NYSE: WEX). The Australian site states that thousands of Australian businesses manage their payments and fleet expenses with WEX, that the company is number one globally in virtual card travel payments and that it processes more than USD 231 billion in volume a year across all segments; the Motorpass fuel card is among its products. According to the group's regulated entities page, Optal Australia Pty. Ltd, registered in Melbourne, and eNett International (Singapore) Pte. Ltd., registered in Singapore, operate in Australia under ASIC licences; Optal Financial Limited is authorised by the FCA in the United Kingdom and Optal Financial Europe Limited by the Central Bank of Ireland as electronic money institutions. Optal Singapore Pte. Ltd. and WEX Finance Inc. are regulated by the Monetary Authority of Singapore as credit card and/or charge card issuers, and WEX Bank is an FDIC-insured industrial bank chartered in Utah, USA. This information is the company's own statement.
Account Details
ACCOUNT TYPESBusiness
MIN. DEPOSITNot stated
PLATFORMSNot stated
PRODUCTSVirtual cards for travel and B2B payments · Fleet and fuel cards (Motorpass) · Business payments · Employee benefits administration
Licences and regulation
ASIC (Australia)
Licence no.AFSL 568147
Licence holderOPTAL AUSTRALIA PTY LTD
ScopeAFS licence held since 11 Dec 2025. According to ASIC's record, authorised to issue non-cash payment products and to deal in basic deposit products and non-cash payment products on behalf of others for wholesale clients only.
StatusVerified
ASIC (Australia)
Licence no.AFSL 441376
Licence holderENETT INTERNATIONAL (SINGAPORE) PTE. LTD.
ScopeAFS licence held since 14 Nov 2013. According to ASIC's record, authorised to issue non-cash payment products and to deal in them on behalf of others for wholesale clients only.
StatusVerified
FCA (United Kingdom)
Licence no.FRN 900112
Licence holderOptal Financial Limited
ScopeListed in the FCA register as an electronic money institution under Optal Financial Limited (FRN 900112); status Registered since 7 Mar 2018. Its permissions cover issuing electronic money and payment services.
StatusVerified
CBI (Ireland)
Licence no.C176000
Licence holderOptal Financial Europe Limited
ScopeListed in the Central Bank of Ireland register as an e-money institution (E-Money Institutions PSD2) under Optal Financial Europe Limited (C176000); registered trading names Optal and WEX.
StatusVerified
MAS (Singapore)
Licence no.—
Licence holderOptal Singapore Pte. Ltd.
ScopeThe company states that Optal Singapore Pte. Ltd. is regulated by MAS as a credit card and/or charge card issuer. The record could not be verified because the MAS register could not be read.
StatusPending verification
MAS (Singapore)
Licence no.—
Licence holderWEX Finance Inc.
ScopeThe company states that WEX Finance Inc. is regulated by MAS as a credit card and/or charge card issuer. The record could not be verified because the MAS register could not be read.
StatusPending verification
FDIC (United States)
Licence no.FDIC certificate no 34697
Licence holderWEX Bank
ScopeAccording to FDIC BankFind, WEX Bank (Sandy, Utah) is an active FDIC-insured bank, insured since 1 Jun 1998. The site states that the bank is also regulated by the Utah Department of Financial Institutions.
StatusVerified
User complaints
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.
Period reviewed: June 2025 – October 2026
Withdrawal / payment: 41
Account / trading conditions: 30
Customer support: 20
Other: 5
Identity verification: 1
VERY HIGH — COMPLAINT LEVEL
16% of institutions with complaint records received more complaints than this one.
BY TOPIC — Withdrawal / payment: Very high · Account / trading conditions: High · Customer support: Very high · Other: High · Identity verification: Medium
The complaint distribution is based on the latest 1-star reviews on WEX's Trustpilot page (97) as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the WEX name are left out. Across the complaints, denied reimbursement claims on US FSA/HSA benefit accounts, errors in COBRA insurance administration, high fees on fleet cards and unreachable customer service stand out.
Sources and verification history
Official company sourceswexinc.com — Australian homepage (en-au), travel payments, about, WEX Group regulated entities page
Regulator recordsASIC — OPTAL AUSTRALIA PTY LTD, AFSL 568147 · ENETT INTERNATIONAL (SINGAPORE) PTE. LTD., AFSL 441376 (AFS licensee dataset, data.gov.au, 7 Oct 2026) · FCA — Optal Financial Limited, FRN 900112 (register.fca.org.uk) · CBI — Optal Financial Europe Limited, C176000 (registers.centralbank.ie) · FDIC — WEX Bank, certificate no 34697 (BankFind)
Company registerABN 51 614 774 248 (ABN Lookup) · Companies House — Optal Financial Limited, company no 08364883
User feedback sourcesTrustpilot · Şikayetvar · WikiFX