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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Wise

E-money institution · United Kingdom

About the company

Legal company nameWise Payments Limited · Wise Assets UK Ltd · Wise Europe SA · Wise Asia-Pacific Pte. Ltd.
Year founded2010
Headquarters / registered countryLondon, United Kingdom
Websitewise.com
Last checked08.10.2026

According to its official website, Wise is a company offering international accounts and money transfers to individuals, businesses and banks; in the UK the service is provided by Wise Payments Limited, which the site says is authorised by the FCA under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN 900507). The site says 18.9 million customers, businesses and banks use Wise every day. The personal account offers more than 40 currencies, local account details (IBAN, sort code, routing number), a multi-currency debit card accepted in more than 150 countries and international transfers, most of which arrive within seconds; Wise Assets, which pays a return on balances, is offered by Wise Assets UK Ltd. Wise Business gives companies multi-currency accounts, payments and collections, company cards and accounting integrations, and Wise Platform lets banks and institutions connect to the Wise network. According to its regulation page, the group is licensed through Wise Europe SA in Belgium (NBB), Wise Assets Europe AS in Estonia, Wise Australia Pty Ltd, Wise Asia-Pacific Pte. Ltd. in Singapore and local companies in Japan, Hong Kong, India, Indonesia, Israel, Malaysia, Mexico, the Philippines, Thailand, the UAE and Brazil; in the US, Wise US Inc. is registered with FinCEN and transmits money under state licences. According to Companies House, the company was incorporated in 2010 and was formerly TransferWise Ltd. This information is the company's own statement.

Account Details

ACCOUNT TYPESPersonal account · Business account (Wise Business) · Enterprise integration (Wise Platform)
MIN. DEPOSITNot stated
PLATFORMSWebsite · Wise mobile app (iOS, Android) · API
PRODUCTSMulti-currency account · International money transfer · Multi-currency debit card · Returns on balances (Wise Assets) · Business payments and API

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 900507
Licence holderWise Payments Limited
ScopeListed in the FCA register as an Authorised Electronic Money Institution under Wise Payments Limited (FRN 900507) since 7 Jun 2018.
StatusVerified

FCA (United Kingdom)

Licence no.FRN 839689
Licence holderWISE ASSETS UK LTD
ScopeListed in the FCA register under WISE ASSETS UK LTD (FRN 839689); status Authorised since 25 Feb 2020. It holds permissions for dealing and arranging deals in investments and safeguarding assets.
StatusVerified

ASIC (Australia)

Licence no.AFSL 513764
Licence holderWise Australia Pty Ltd
ScopeThe ASIC licence dataset lists AFS licence 513764 under WISE AUSTRALIA PTY LTD (since 30 Nov 2020, Sydney), covering foreign exchange contracts and non-cash payment products for retail and wholesale clients.
StatusVerified

ASIC (Australia)

Licence no.AFSL 545411
Licence holderWise Australia Investments Pty Ltd
ScopeThe ASIC licence dataset lists AFS licence 545411 under WISE AUSTRALIA INVESTMENTS PTY LTD (since 5 Jul 2024, Melbourne), covering general advice and dealing in interests in managed investment schemes.
StatusVerified

MAS (Singapore)

Licence no.Not stated
Licence holderWise Asia-Pacific Pte. Ltd.
ScopeListed in the MAS Financial Institutions Directory under WISE ASIA-PACIFIC PTE. LTD. with a Major Payment Institution licence and a Capital Markets Services licence covering dealing in collective investment schemes and custodial services.
StatusVerified

NBB (Belgium)

Licence no.KBO/BCE 0713.629.988
Licence holderWise Europe SA
ScopeThe company states that Wise Europe SA is authorised by the National Bank of Belgium (NBB) as a payment institution with passporting rights across the EEA (KBO/BCE 0713.629.988). The record could not be verified because the NBB register could not be read.
StatusPending verification

EFSA (Estonia)

Licence no.4.1-1/174
Licence holderWise Assets Europe AS
ScopeThe company states that Wise Assets Europe AS is authorised as an investment firm by the Estonian Financial Supervision and Resolution Authority under activity licence 4.1-1/174. The record could not be verified because the EFSA register could not be read.
StatusPending verification

APRA (Australia)

Licence no.Not stated
Licence holderWise Australia Pty Ltd
ScopeThe company states that Wise Australia Pty Ltd is authorised by APRA as an Authorised Deposit-taking Institution limited to a provider of purchased payment facilities (PPF licence). The record could not be verified because the APRA register could not be read.
StatusPending verification

FSA (Japan)

Licence no.Kanto 00040
Licence holderWise Payments Japan K.K.
ScopeThe company states that Wise Payments Japan K.K. is registered with the Kanto Local Finance Bureau as a funds transfer service provider (registration 00040) and that its Type 1 licence was approved by the FSA. The record could not be verified because the FSA register could not be read.
StatusPending verification

C&ED (Hong Kong)

Licence no.MSO 25-03-03263
Licence holderWise Payments Hong Kong Limited
ScopeThe company states that Wise Payments Hong Kong Limited is licensed by the Hong Kong Customs and Excise Department as a Money Service Operator (25-03-03263). The record could not be verified because the C&ED register could not be read.
StatusPending verification

RBI (India)

Licence no.Not stated
Licence holderWise Payments India Private Limited
ScopeThe company states that Wise Payments India Private Limited is licensed by the Reserve Bank of India (RBI) as a Payment Aggregator (Cross-Border Inwards). The record could not be verified because the RBI register could not be read.
StatusPending verification

BI (Indonesia)

Licence no.21/304/DKI/B/14-001
Licence holderPT Wise Payments Indonesia
ScopeThe company states that PT Wise Payments Indonesia is licensed by Bank Indonesia (BI) as a fund transfer operator and reclassified as a Category 3 payment service provider. The record could not be verified because the BI register could not be read.
StatusPending verification

ISA (Israel)

Licence no.Not stated
Licence holderWise ILS Ltd.
ScopeThe company states that Wise ILS Ltd. is authorised by the Israel Securities Authority (ISA) under a Payment Services License. The record could not be verified because the ISA register could not be read.
StatusPending verification

BNM (Malaysia)

Licence no.Not stated
Licence holderWise Payments Malaysia Sdn. Bhd.
ScopeThe company states that Wise Payments Malaysia Sdn. Bhd. is regulated by Bank Negara Malaysia (BNM) as a licensed remittance, money-changing and e-money issuance business. The record could not be verified because the BNM register could not be read.
StatusPending verification

CNBV (Mexico)

Licence no.22578
Licence holderWise Pagos Mexico, S.A. de C.V.
ScopeThe company states that Wise Pagos Mexico, S.A. de C.V. holds a money transmitter licence under CNBV supervision with registry number 22578. The record could not be verified because the CNBV register could not be read.
StatusPending verification

BSP (Philippines)

Licence no.53-0044-00-000
Licence holderWise Pilipinas Inc.
ScopeThe company states that Wise Pilipinas Inc. is licensed by Bangko Sentral ng Pilipinas as a remittance and transfer company, e-money issuer and operator of a payment system. The record could not be verified because the BSP register could not be read.
StatusPending verification

BoT (Thailand)

Licence no.Not stated
Licence holderWise Payments (Thailand) Ltd.
ScopeThe company states that Wise Payments (Thailand) Ltd. is licensed by the Bank of Thailand to provide electronic fund transfer, e-money and money transfer agent services. The record could not be verified because the BoT register could not be read.
StatusPending verification

CBUAE (United Arab Emirates)

Licence no.05.01.01.015.2025.02
Licence holderWise Fintech Network L.L.C
ScopeThe company states that Wise Fintech Network L.L.C is licensed by the Central Bank of the UAE to provide Stored Value Facility and Retail Payment Services. The record could not be verified because the CBUAE register could not be read.
StatusPending verification

BCB (Brazil)

Licence no.Not stated
Licence holderWise Brasil Corretora de Câmbio Ltda.
ScopeThe company states that Wise Brasil Corretora de Câmbio Ltda. is authorised by the Central Bank of Brazil to operate as a foreign exchange brokerage firm. The record could not be verified because the BCB register could not be read.
StatusPending verification

BCB (Brazil)

Licence no.Not stated
Licence holderWise Brasil Instituição de Pagamento Ltda.
ScopeThe company states that Wise Brasil Instituição de Pagamento Ltda. is authorised by the Central Bank of Brazil as a payment institution and electronic money issuer. The record could not be verified because the BCB register could not be read.
StatusPending verification

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: October 2025 – October 2026

  • Withdrawal / payment: 75
  • Account / trading conditions: 39
  • Identity verification: 16
  • Other: 13
  • Customer support: 5

No. 59 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Withdrawal / payment: 23. · Account / trading conditions: 114. · Identity verification: 27. · Other: 52. · Customer support: 216.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on Wise's Trustpilot page (92) and Şikayetvar (56) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Wise name are left out. Across the complaints, allegations of accounts being closed without warning and funds being held, delayed or missing transfers, and repeated document requests stand out.

Sources and verification history

Official company sourceswise.com — homepage (UK and EEA versions, incl. legal notices) and the 'How is Wise regulated in each country and region?' help article; App Store app (seller Wise Payments Ltd)
Regulator recordsFCA — Wise Payments Limited, FRN 900507 · WISE ASSETS UK LTD, FRN 839689 (register.fca.org.uk) · ASIC — WISE AUSTRALIA PTY LTD, AFSL 513764 · WISE AUSTRALIA INVESTMENTS PTY LTD, AFSL 545411 (ASIC licence dataset) · MAS — WISE ASIA-PACIFIC PTE. LTD. (eservices.mas.gov.sg/fid)
Company registerCompanies House — WISE PAYMENTS LIMITED, company no 07209813, incorporated 31 Mar 2010 (formerly TRANSFERWISE LTD, EXCHANGE SOLUTIONS LTD)
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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