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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

WorldRemit

E-money institution · United Kingdom

About the company

Legal company nameWorldRemit Ltd
Year founded2010
Headquarters / registered countryLondon, United Kingdom
Websitewww.worldremit.com
Last checked08.10.2026

According to its official website, WorldRemit is a digital money transfer company founded in London in 2010 by Ismail Ahmed together with Catherine Wines and Richard Igoe. The site says it serves 5.7 million customers in more than 130 countries using over 70 currencies, has more than 1,000 employees and runs regional hubs in the Philippines, the United States, Nigeria, Poland and Cameroon. According to the website of its group company Zepz, Zepz operates the WorldRemit and Sendwave brands. Individual customers can send bank transfers, cash pickup, mobile money and airtime top-ups through the website or the iOS/Android app; payment is made by bank transfer or debit/credit card, and fees and the exchange rate are shown upfront. The amount that can be sent is said to depend on the destination country, the receive method and local regulations. According to the site footer, WorldRemit Ltd is authorised and regulated by the FCA under the Payment Service Regulations 2017 and the Electronic Money Regulations 2011 (registration number 900891); company no 07110878, address 167-169 Great Portland Street, 5th Floor, London W1W 5PF. This information is the company's own statement.

Account Details

ACCOUNT TYPESIndividual customers
MIN. DEPOSITNot stated
PLATFORMSWebsite · iOS and Android app
PRODUCTSInternational money transfer · Bank transfer · Cash pickup · Mobile money · Airtime top-up

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 900891
Licence holderWorldRemit Ltd
ScopeListed in the FCA register as an Authorised Electronic Money Institution under WorldRemit Ltd (FRN 900891) since 19 Oct 2018.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: July 2026 – October 2026

  • Withdrawal / payment: 43
  • Account / trading conditions: 21
  • Customer support: 10
  • Identity verification: 9
  • Other: 4
  • Bonus / promotion: 2

No. 164 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Withdrawal / payment: 83. · Account / trading conditions: 220. · Customer support: 137. · Identity verification: 71. · Other: 183. · Bonus / promotion: 78.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on WorldRemit's Trustpilot page (89) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the WorldRemit name are left out. Across the complaints, delayed or cancelled transfers and late refunds, allegations of accounts being closed without explanation and difficulty reaching a human agent stand out.

Sources and verification history

Official company sourcesworldremit.com — en-gb homepage and footer, About us, United Kingdom send page, Europe FAQ page; zepz.io homepage; App Store app (seller WorldRemit Ltd)
Regulator recordsFCA — WorldRemit Ltd, FRN 900891 (register.fca.org.uk)
Company registerCompanies House — WORLDREMIT LTD, company no 07110878, incorporated 22 Dec 2009
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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