ForexQ.com
ForexQ.com
E-money institution · Switzerland
According to its official website, YAPEAL is a Swiss fintech company founded in Zurich in 2018 by a group of friends with expertise in banking, finance and technology. The website says the company obtained a Visa Principal licence in 2019, became the first company to receive the newly created FINMA FinTech licence in 2020 together with access to Swiss Interbank Clearing (SIC), the Swiss National Bank's payment system, and that Abacus Research and Bank Vontobel are both shareholders and clients. After closing a financing round in 2024 with a new focus on embedded finance, the company says it relaunched in April 2025 and serves more than 1,000 businesses and more than 10,000 private customers in Switzerland. YAPEAL Direct offers CHF and EUR accounts for individuals and families (including Yapini Youth from age 7) and for businesses, instantly issued virtual and physical Visa Debit cards, personalised IBANs with the holder's name, eBill and QR bill payments, a capital deposit account and business loans. YAPEAL Embedded provides companies with automated payments via virtual IBANs, Cards-as-a-Service, Accounts-as-a-Service and identification modules via API. Business plans start from CHF 0 per month. The Swiss entity Yapeal AG is listed in FINMA's list of FinTech licence holders. This information is the company's own statement.
User reports found online are classified by topic. The reports are compiled from records on Trustpilot, WikiFX, Şikayetvar and FastBull, and one person's records count once.
19 COMPLAINTS · Period reviewed: September 2022 – November 2026
55% of institutions with complaint records received more complaints than this one. 47% of complaints concern account blocks and freezes.
| TOPIC | COMPLAINTS | SHARE | LEVEL WITHIN SECTOR |
|---|---|---|---|
| Account blocks and freezes | 9 | 47% | High |
| Withdrawals and payments | 3 | 16% | Medium |
| Customer support | 2 | 11% | Very low |
| Loans and credit cards | 2 | 11% | High |
| Fees and commissions | 2 | 11% | High |
| Other | 1 | 5% | Low |
The level is calculated by comparison with institutions in the same sector. Sources: Trustpilot · Şikayetvar · WikiFX · FastBull
The complaint distribution is based on the 1-star reviews on YAPEAL's Trustpilot page (19) as of 25 October 2026; one person's reviews count once, and records about fake sites and third parties using the YAPEAL name are left out. Across the complaints, accounts frozen or closed without explanation, problems with identification and account opening, and difficulty reaching customer support stand out.
Institutions operating in E-wallet and multi-currency account that hold at least one verified licence and have a lower complaint level than YAPEAL.
The list is generated automatically from the sourced complaint counts, sector-based complaint levels and verified licence records of institutions in the same category; it is not a recommendation or a ranking. There is no paid placement.
According to the data, YAPEAL has 1 verified licence (FINMA); 19 user reports have been reviewed. This page does not express an opinion; licence records come from official registers and reports from sourced records.
Licences verified in official registers: FINMA (Switzerland).
19 user reports about YAPEAL were classified in the period September 2022 – November 2026. Most frequent topic: Account blocks and freezes (9). Sources: Trustpilot, Şikayetvar, WikiFX, FastBull.
Use the "File a Complaint" button on this page to open the form; the institution is preselected. Describe the issue, the date and attach any supporting documents. The complaint is reviewed by our team, published if eligible and forwarded to the institution; with the tracking link you receive, you can follow the process and the institution’s reply.
Licence records are checked against official registers (last verification 25.10.2026). Complaint records are re-scanned every month on Trustpilot, Şikayetvar, WikiFX, FastBull. The institution’s details were last checked on 25.10.2026.