ForexQ.com
FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Zopa

Bank · United Kingdom

About the company

Legal company nameZopa Bank Limited
Year founded2005
Headquarters / registered countryLondon, United Kingdom
Websitewww.zopa.com
Last checked08.10.2026

According to its official website, Zopa is a London (Canary Wharf) based UK digital bank that was founded in 2005 as the world's first peer-to-peer lending company and launched Zopa Bank in 2020. The bank says it is trusted by more than 1.5 million people, has lent more than 13 billion pounds, looks after more than 5 billion pounds in savings and has more than 600,000 credit card customers. Its products include the free Biscuit current account with a choice of cashback or extra interest, easy access, limited access and fixed term savings accounts, cash ISAs and a stocks and shares ISA, personal loans, a credit card, car finance (HP and PCP) and retail finance. Savings accounts start from 1 pound and accept up to 250,000 pounds. Services are provided through the mobile app, with live chat and phone support from Monday to Saturday. The site says Zopa is covered by the FSCS. According to the Bank of England list and the FCA register, Zopa Bank Limited is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. This information is the company's own statement.

Account Details

ACCOUNT TYPESCurrent account (Biscuit) · Easy access, limited access and fixed term savings account · Cash ISA · Stocks and shares ISA
MIN. DEPOSIT1 GBP (savings accounts)
PLATFORMSMobile app
PRODUCTSCurrent account · Savings · Cash ISA · Stocks and shares ISA · Personal loans · Credit card · Car finance · Retail finance

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 800542
Licence holderZopa Bank Limited
ScopeAuthorised by the PRA to accept deposits according to the Bank of England list of 1 Oct 2026; listed in the FCA register under Zopa Bank Limited (FRN 800542), regulated by the FCA and the PRA.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: August 2026 – October 2026

  • Account / trading conditions: 41
  • Withdrawal / payment: 37
  • Customer support: 8
  • Other: 5
  • Bonus / promotion: 3
  • Identity verification: 3

No. 74 for most complaints among 520 institutions.

RANK BY TOPIC — Account / trading conditions: 87. · Withdrawal / payment: 71. · Customer support: 109. · Other: 97. · Bonus / promotion: 52. · Identity verification: 117.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on the Zopa Trustpilot page (97) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Zopa name are left out. Across the complaints, account restrictions and held payments, refused fraud and refund claims, unavailable or delayed ISA transfers, and loan settlement and app problems stand out.

Sources and verification history

Official company sourceszopa.com — homepage, About, Savings, footer
Regulator recordsBank of England PRA list of banks (1 Oct 2026) · FCA — Zopa Bank Limited, FRN 800542 (register.fca.org.uk)
Company registerCompanies House — Zopa Bank Limited, company no 10627575
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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