Bitpanda

Acerca de la empresa

According to its official website, Bitpanda is an investment platform founded in Vienna in 2014 by Eric Demuth, Paul Klanschek and Christian Trummer, which says it serves more than 7 million customers. The entity serving the UK is Bitpanda Broker UK Ltd at Atlantic House in London; the UK site offers retail users buying, selling and swapping of more than 600 cryptoassets, Bitpanda Crypto Index (BCI) products, savings plans, staking and limit orders, with a 24-hour cooling-off period before the first trade under UK rules. The site says Bitpanda Broker UK Ltd is registered with the FCA as a cryptoasset business under the Money Laundering Regulations (MLRs) (FRN 925234) and that this registration is for anti-money-laundering and counter-terrorist-financing supervision only; the FCA's MLR registration is an anti-money-laundering registration, not an investment-services licence, and FOS/FSCS protection does not apply. For institutions, Bitpanda Enterprise (formerly Bitpanda Custody) offers banks and fintechs investment-as-a-service infrastructure, institutional custody, liquidity, MiCA stablecoin and payment solutions; Bitpanda Custody Ltd in the UK is also registered with the FCA under the MLRs. The EU site says the group is licensed by the FMA in Austria and BaFin in Germany. This information is the company's own statement.

Datos de la cuenta

Licencias y regulación

FCA (United Kingdom)

FCA (United Kingdom)

FMA (Austria)

BaFin (Germany)

Quejas de usuarios

Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.

Periodo analizado: noviembre 2023 – octubre 2026

• Retiros y pagos: 61
• Condiciones de la cuenta y de negociación: 20
• Cierre de cuenta: 7
• Otros: 7
• Atención al cliente: 4
• Bonos y promociones: 2
• Manipulación: 1

ALTO — NIVEL DE QUEJAS

El 24 % de las entidades con registros de quejas recibió más quejas que esta.

POR TEMA — Retiros y pagos: Alto · Condiciones de la cuenta y de negociación: Alto · Cierre de cuenta: Muy alto · Otros: Alto · Atención al cliente: Alto · Bonos y promociones: Alto · Manipulación: Bajo

FUENTES CONSULTADAS

• Trustpilot
• Şikayetvar
• WikiFX

The complaint distribution is based on the latest 1-star reviews on Bitpanda's Trustpilot page (92) and Şikayetvar (10) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Bitpanda name are left out. Across the complaints, crypto transfers and withdrawals blocked for security reviews and high spreads stand out.

Fuentes e historial de verificación