ForexQ.com
ForexQ.com
Exchange de criptomonedas · Reino Unido
According to its official website, Bitstamp is a cryptocurrency exchange that has served customers since 2011 and is now part of the Robinhood group as "Bitstamp by Robinhood". It offers retail users crypto trading through a mobile app and a web platform, provides separate services for institutions and partners, and runs a low-fee FastPass programme for high-volume traders; in the EU, derivatives are offered through a separate investment firm. The site lists the entities that serve clients depending on residency: UK clients are served by Bitstamp UK Ltd in London, which is registered with the FCA as a cryptoasset firm under the Money Laundering Regulations (MLRs) (FRN 978690); the FCA's MLR registration is an anti-money-laundering registration, not an investment-services licence. In the EU, Bitstamp Europe S.A. in Luxembourg is authorised by the CSSF as a payment institution and crypto-asset service provider; in Singapore Bitstamp Asia Pte Ltd is a MAS-authorised major payment institution, and in the US Bitstamp USA, Inc. is licensed by the NYDFS; Bitstamp Global Ltd in the British Virgin Islands is registered as a VASP, and Bitstamp Financial Services Ltd. in Slovenia is an ATVP-authorised MiFID investment firm. The information is based on an archive copy of the official website dated 5 October 2026. This information is the company's own statement.
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: mayo 2025 – octubre 2026
ALTO — NIVEL DE QUEJAS
El 25 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Retiros y pagos: Muy alto · Cierre de cuenta: Muy alto · Otros: Alto · Condiciones de la cuenta y de negociación: Medio · Atención al cliente: Medio
The complaint distribution is based on the latest 1-star reviews on Bitstamp's Trustpilot page (95) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Bitstamp name are left out. Across the complaints, accounts locked and withdrawals blocked for months during repeated identity, address and source-of-funds checks, and allegations of accounts closed without explanation stand out.