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BOQ

Banco · Australia

Áreas de servicioBanca minorista

Acerca de la empresa

Razón socialBank of Queensland Limited
Año de fundación1874
Sede / país de registroBrisbane, Australia
Sitio webwww.boq.com.au
Última comprobación09.10.2026

According to its official website, BOQ is the brand of Bank of Queensland Limited and describes itself as one of Australia's leading regional banks and one of the few still not owned by one of the big banks; it has been doing business since 1874 and is part of the S&P/ASX 100 index. Through a network of branches and mobile bankers across Australia, the bank offers personal and business customers transaction and savings accounts, term deposits, home loans, credit cards, insurance and business banking. The BOQ Group operates several brands: Virgin Money Australia, acquired in 2013; ME Bank, acquired in 2021 from 25 industry superannuation funds; BOQ Specialist (formerly Investec Professional Finance), serving professions such as medical and accounting; and BOQ Finance, which provides asset and cash flow finance. The minimum term deposit is AUD 5,000. Its registered address is in Newstead, Brisbane. This information is the company's own statement.

Datos de la cuenta

TIPOS DE CUENTAEveryday transaction account · Savings accounts (incl. Future Saver) · Term deposits · Business accounts
DEPÓSITO MÍN.5,000 AUD (term deposit)
PLATAFORMASmyBOQ internet banking and app · BOQ Classic internet banking · Branches and mobile bankers
PRODUCTOSAccounts and term deposits · Home loans · Credit cards · Insurance · Business banking and finance

Licencias y regulación

ASIC (Australia)

N.º de licenciaAFSL 244616
Titular de la licenciaBANK OF QUEENSLAND LIMITED
AlcanceAFS licence held since 10 Mar 2004. According to ASIC's record, authorised to advise on and deal in deposit and payment products, derivatives, foreign exchange, insurance, bonds, managed funds and securities, and to make a market in foreign exchange and derivatives, for retail and wholesale clients.
EstadoVerificada

Quejas de usuarios

Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.

Periodo analizado: diciembre de 2025 – octubre de 2026

  • Atención al cliente: 27
  • Bloqueo y congelación de cuentas: 21
  • Préstamos y tarjetas de crédito: 15
  • Retiros y pagos: 10
  • Otros: 10
  • Operaciones no autorizadas: 3
  • Tarifas y comisiones: 2

ALTO — NIVEL DE QUEJAS

El 28 % de las entidades con registros de quejas recibió más quejas que esta.

POR TEMA — Atención al cliente: Muy alto · Bloqueo y congelación de cuentas: Muy alto · Préstamos y tarjetas de crédito: Muy alto · Retiros y pagos: Medio · Otros: Alto · Operaciones no autorizadas: Muy alto · Tarifas y comisiones: Alto

FUENTES CONSULTADAS

The complaint distribution is based on the latest 1-star reviews on the Bank of Queensland Trustpilot page (88) as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the BOQ name are left out. Across the complaints, phone waits of hours, accounts locked or inaccessible after the December 2025 system changeover, and credit card problems stand out.

Fuentes e historial de verificación

Fuentes oficiales de la empresaboq.com.au — homepage, About us, Term deposits pages, footer
Registros del reguladorASIC — BANK OF QUEENSLAND LIMITED, AFSL 244616 (AFS licensee dataset, data.gov.au, 7 Oct 2026)
Registro mercantilABN 32 009 656 740 (ABN Lookup)
Fuentes de opiniones de usuariosTrustpilot · Şikayetvar · WikiFX
Última verificación09.10.2026

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