ForexQ.com
ForexQ.com
According to its official website, Capitec is a bank established on 1 March 2001, listed on the JSE since 18 February 2002 and registered with the South African Reserve Bank (SARB); it is headquartered in Stellenbosch. It says that in the financial year ended February 2026 it served 26 million active clients and reported headline earnings of 16.8 billion ZAR, and that it is a diversified financial services group made up of personal banking, insurance, fintech (value-added services and Capitec Connect) and business banking. Its services include transactional and savings accounts, personal loans, credit cards, funeral and life cover, business accounts and card machines, international payments, e-commerce payments through Capitec Pay, the Live Better rewards programme and Capitec Connect, presented as the country's largest mobile virtual network operator. It states that its banking app has 15 million active users and that its fraud prevention systems stopped more than 394,000 scam payments in a year. Capitec Bank Limited is an authorised financial services provider (FSP 46669) and a registered credit provider (NCRCP13). The information is based on archive copies of the official website dated 9 October 2025, 15 January 2026 and 4 September 2026. This information is the company's own statement.
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: diciembre 2023 – octubre 2026
ALTO — NIVEL DE QUEJAS
El 23 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Retiros y pagos: Alto · Bloqueo y congelación de cuentas: Alto · Préstamos y tarjetas de crédito: Muy alto · Atención al cliente: Muy alto · Operaciones no autorizadas: Muy alto · Otros: Alto · Tarifas y comisiones: Alto
The complaint distribution is based on the latest 1-star reviews on Capitec's Trustpilot page (90) as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the Capitec name are left out. Across the complaints, held international payments and funds, accounts suspended on suspicion of fraud and unauthorised card transactions stand out.