ForexQ.com
ForexQ.com
According to its official website, Castle Trust Bank was launched in 2012 to offer investment products and specialist mortgage finance, moved into point-of-sale finance in 2017 by buying Omni Capital Retail Finance, and became Castle Trust Bank after receiving its banking licence in June 2020. The entity behind the brand is the UK-incorporated Castle Trust Capital plc, with its registered office in London. The bank offers personal customers fixed-rate and notice savings accounts and Cash ISAs, managed through an online portal and a mobile app, with a minimum opening balance of 1,000 GBP. It also provides bridging loans and buy-to-let mortgages through intermediaries only, and point-of-sale finance for retailers under the Omni brand. According to the Bank of England list and the FCA register, Castle Trust Capital plc is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. The site states that eligible deposits are protected by the FSCS up to 120,000 GBP. This information is the company's own statement.
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: julio de 2020 – octubre de 2026
MUY ALTO — NIVEL DE QUEJAS
El 12 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Retiros y pagos: Muy alto · Bloqueo y congelación de cuentas: Muy alto · Atención al cliente: Muy alto · Otros: Alto · Préstamos y tarjetas de crédito: Alto
The complaint distribution is based on the 1-star reviews on the Castle Trust Bank Trustpilot page (94) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Castle Trust name are left out. Across the complaints, delayed or mishandled Cash ISA transfers, online login and account-opening problems, and unanswered messages and long phone waits stand out.