ForexQ.com
ForexQ.com
According to its official website, Chase UK is a digital bank that is part of the JPMorganChase family and serves millions of customers in the UK; Chase is a trading name of J.P. Morgan Europe Limited, registered at Canary Wharf in London. To open an account customers must be 18 or over, UK resident and UK tax resident, and have a smartphone and a UK mobile number; banking is done through the mobile app. Its products include a current account, the easy-access Chase Saver and Regular Saver savings accounts, a round-up account, a credit card, 2% cashback of up to 20 pounds a month on selected spending, the J.P. Morgan Personal Investing investment service, and the Chase Protect packaged insurance. According to J.P. Morgan's legal entity information page, the same entity also provides the group's UK investment banking, treasury and securities services, and corporate trustee and depositary services. The site says eligible deposits are protected by the FSCS up to 120,000 pounds. According to the Bank of England list and the FCA register, J.P. Morgan Europe Limited is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. This information is the company's own statement.
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: agosto de 2026 – octubre de 2026
MUY ALTO — NIVEL DE QUEJAS
El 18 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Bloqueo y congelación de cuentas: Muy alto · Otros: Muy alto · Retiros y pagos: Alto · Atención al cliente: Muy alto · Préstamos y tarjetas de crédito: Muy alto · Operaciones no autorizadas: Muy alto · Tarifas y comisiones: Alto
The complaint distribution is based on the latest 1-star reviews on the Chase UK Trustpilot page (92) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Chase UK name are left out. Across the complaints, accounts frozen or inaccessible during reviews and ID/selfie checks, rate and cashback cuts for existing customers and held transfers stand out.