According to its official website, Kraken is a cryptocurrency exchange operating since 2011 that says it is trusted by more than 13 million people worldwide; its parent company is Payward, Inc. In the UK, the digital asset exchange and custody services are provided by Payward Limited, which is registered with the FCA as a cryptoasset firm under the Money Laundering Regulations (MLR). This registration is an anti-money-laundering registration, not an investment-services licence. Client funds are held by Payward Services Limited, which is authorised by the FCA as an electronic money institution; Crypto Facilities Ltd (Kraken MTF) is an FCA-authorised investment firm that offers certain cryptoasset services to eligible clients. In Europe, Payward Europe Solutions Limited and Payward Global Solutions Limited are authorised by the Central Bank of Ireland as crypto-asset service providers under MiCA, and Payward Europe Digital Solutions (CY) Limited holds a CySEC licence; in the US, Payward Interactive, Inc. is registered with FinCEN and state regulators. The site says it offers spot crypto trading, futures, margin trading, staking, tokenised stocks (xStocks) and institutional OTC, custody and prime services, and that products vary by country. This information is the company's own statement.
AlcanceRegistered with the FCA as a cryptoasset firm under the Money Laundering Regulations: PAYWARD LTD. (FRN 928768); registered since 23 Nov 2021.
EstadoVerificada
FCA (Reino Unido)
N.º de licenciaFRN 1010381
Titular de la licenciaPAYWARD SERVICES LIMITED
AlcanceListed in the FCA register as an Authorised Electronic Money Institution under PAYWARD SERVICES LIMITED (FRN 1010381) since 20 Feb 2025.
EstadoVerificada
FCA (Reino Unido)
N.º de licenciaFRN 757895
Titular de la licenciaCrypto Facilities Ltd
AlcanceListed in the FCA register under Crypto Facilities Ltd (FRN 757895); status Authorised since 6 Apr 2017. It holds permissions to operate a multilateral trading facility (MTF), safeguard assets and arrange deals in investments.
EstadoVerificada
CBI (Irlanda)
N.º de licenciaLEI 254900641D8KNHUZYX24
Titular de la licenciaPayward Europe Solutions Limited
AlcanceAuthorised by the Central Bank of Ireland on 25 Jun 2025 according to ESMA's MiCA register of crypto-asset service providers; covers custody, exchange of crypto-assets, and execution and transmission of orders.
EstadoVerificada
CBI (Irlanda)
N.º de licenciaLEI 9845003D98SCC2851458
Titular de la licenciaPayward Global Solutions Limited
AlcanceAuthorised by the Central Bank of Ireland on 25 Jun 2025 to operate a trading platform for crypto-assets, according to ESMA's MiCA register of crypto-asset service providers.
EstadoVerificada
CySEC (República de Chipre)
N.º de licencia342/17
Titular de la licenciaPayward Europe Digital Solutions (CY) Limited
AlcanceLicence 342/17 listed in the CySEC register under Payward Europe Digital Solutions (CY) Limited (formerly I.F. Greenfields Wealth Ltd); licence date 13 Nov 2017.
EstadoVerificada
Quejas de usuarios
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: junio de 2025 – octubre de 2026
Retiros y pagos: 79
Condiciones de la cuenta y de negociación: 9
Cierre de cuenta: 3
Atención al cliente: 2
Otros: 1
ALTO — NIVEL DE QUEJAS
El 26 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Retiros y pagos: Muy alto · Condiciones de la cuenta y de negociación: Alto · Cierre de cuenta: Muy alto · Atención al cliente: Alto · Otros: Medio
The complaint distribution is based on the latest 1-star reviews on Kraken's Trustpilot page (92) and Şikayetvar (2) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Kraken name are left out. Across the complaints, withdrawals and transfers held for review, funds stuck in restricted or frozen accounts and the inability to reach a human agent stand out.
Fuentes e historial de verificación
Fuentes oficiales de la empresakraken.com — about, legal disclosures, support: cash deposit options (updated 1 Oct 2026)
Registros del reguladorFCA — PAYWARD LTD., FRN 928768 · FCA — PAYWARD SERVICES LIMITED, FRN 1010381 · FCA — Crypto Facilities Ltd, FRN 757895 (register.fca.org.uk) · ESMA MiCA CASP register — Payward Europe Solutions Limited and Payward Global Solutions Limited (CBI) · CySEC — Payward Europe Digital Solutions (CY) Limited, licence 342/17 (cysec.gov.cy)
Registro mercantilCompanies House — PAYWARD LTD., company no 08593670, incorporated 2 Jul 2013
Fuentes de opiniones de usuariosTrustpilot · Şikayetvar · WikiFX
ForexQ.com
