ForexQ.com
ForexQ.com
Entidad de dinero electrónico · Reino Unido
According to its official website, Luxon Pay is a multi-currency digital wallet (e-wallet) app: users can hold more than 38 currencies in one account, exchange currencies instantly, send and request money from other Luxon Pay users free of charge, receive bank transfers using personal account/IBAN details and spend with a free Luxon Pay Mastercard. Funding methods vary by country (cards, bank transfer, open banking, Trustly, iDEAL, Pix, crypto, vouchers and more), and VIP levels with an account manager are offered based on quarterly deposit targets. Under its terms, merchants are mainly providers of online and in-person gaming and betting; business and merchant accounts are also available. The legal information on the site changes with the visitor's region: in the EU/EEA the service is provided by Luxon EU ApS (Denmark) acting as an e-money distributor for Sureswipe E.M.I. PLC (licensed by the Central Bank of Cyprus), in the US by Luxon Pay, LLC, and in Canada and other countries by Luxon Pay Ltd, registered with FINTRAC as a money services business; the card is issued by Monavate UAB. The publisher of the iOS and Android apps linked from the site is Nottingham-based Luxon Payments Ltd, an FCA Authorised Electronic Money Institution. This information is the company's own statement.
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: marzo de 2023 – octubre de 2026
MEDIO — NIVEL DE QUEJAS
El 48 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Retiros y pagos: Alto · Bloqueo y congelación de cuentas: Alto · Tarifas y comisiones: Muy alto · Atención al cliente: Medio · Otros: Medio · Operaciones no autorizadas: Muy alto
The complaint distribution is based on the 1-star reviews on the Luxon Pay Trustpilot page (44) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Luxon Pay name are left out. Across the complaints, deposits not credited and blocked or delayed withdrawals, accounts blocked or closed over document requests, and deposit, withdrawal and exchange fees stand out.