ForexQ.com
ForexQ.com
Entidad de dinero electrónico · Reino Unido
According to its official website, Monese is a money app offering an e-money account and debit card opened within minutes through a mobile app, together with credit-building, lending and budgeting tools; the site says it launched in the United Kingdom in 2015, received a Series D investment including HSBC in 2022 and was acquired by Pockit in 2024. E-money accounts for UK customers are provided by Monese Ltd, registered in London; the site states that the company is authorised by the FCA under the Electronic Money Regulations 2011 for the issuing of electronic money and payment services (FRN 900960). Accounts and cards for EEA customers are provided by PPS EU SA, authorised by the National Bank of Belgium. Loans are provided by Ireland-registered Monese Credit Limited, authorised by the FCA as a lender (FRN 787052). Services include personal, joint and business accounts, a Mastercard debit card, Apple Pay and Google Pay, international money transfers, cash top-ups, savings pots and a GBP 50 cash advance; plans include Pay as you go (free), Everyday, Cashback and Premium. This information is the company's own statement.
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: agosto de 2026 – octubre de 2026
ALTO — NIVEL DE QUEJAS
El 28 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Retiros y pagos: Muy alto · Otros: Muy alto · Bloqueo y congelación de cuentas: Alto · Tarifas y comisiones: Muy alto · Préstamos y tarjetas de crédito: Muy alto · Atención al cliente: Medio · Operaciones no autorizadas: Muy alto
The complaint distribution is based on the latest 1-star reviews on Monese's Trustpilot page (88) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Monese name are left out. Across the complaints, delayed or missing transfers, blocked accounts and funds, transfer fees, and card and cash advance problems stand out.