ForexQ.com
ForexQ.com
According to its official website, Monument Bank is a bank for the mass affluent that offers client service, savings products, wealth-tracking tools and lifestyle experiences; Monument Bank Limited is registered at 33 Cavendish Square, London. The bank says it received its full banking licence in November 2021 and launched its first savings products in early 2022. Accounts are opened and managed in the mobile app; savings products such as Easy Access Savings, Limited Access Saver, notice accounts, fixed term deposits, Welcome Saver and the Easy Access Cash ISA start from a minimum deposit of GBP 25,000. The site says it never uses chatbots, that its UK-based team can be reached in the app or by phone, and that it offers lifestyle benefits through Monument Membership. According to the Bank of England list and the FCA register, Monument Bank Limited is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. The site states that eligible savings are protected by the FSCS up to GBP 120,000. This information is the company's own statement.
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: febrero de 2024 – octubre de 2026
MEDIO — NIVEL DE QUEJAS
El 40 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Retiros y pagos: Muy alto · Otros: Muy alto · Bloqueo y congelación de cuentas: Alto · Atención al cliente: Medio
The complaint distribution is based on the 1-star reviews on the Monument Bank Trustpilot page (68) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Monument Bank name are left out. Across the complaints, delayed or rejected ISA transfers, interest rate cuts soon after accounts were opened and identity checks at account opening stand out.