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Acerca de la empresa

Razón socialPaysafe Financial Services Limited · Paysafe Payment Solutions Limited
Año de fundación2002
Sede / país de registroLondon, United Kingdom
Sitio webwww.neteller.com
Última comprobación08.10.2026

According to its official website, Neteller is a digital wallet of the Paysafe group that lets users manage online payments quickly and securely. Users can add money to the wallet by bank transfer and other methods, pay merchants with Neteller, use Net+ prepaid and virtual Mastercard cards online and in stores (including Apple Pay), send international money transfers to bank accounts and buy and sell cryptocurrency; the site also offers account levels, a VIP programme and the Knect loyalty programme. According to the site footer, Paysafe Payment Solutions Limited, trading as Neteller and Rapid Transfer, is regulated by the Central Bank of Ireland; Net+ cards are issued by that company as an affiliate member of Paysafe Financial Services Limited, and Neteller is a registered trademark of Skrill Limited. The UK entity is Paysafe Financial Services Limited; the FCA register lists it as an authorised electronic money institution with the trading names "NETELLER Digital Wallet" and "NET+ Prepaid Card", and its former name is Neteller (UK) Ltd. According to Companies House, the company was incorporated in 2002. The site also states that Paysafe Financial Services Limited is registered in Canada with FINTRAC and Revenu Québec as a money services business. This information is the company's own statement.

Datos de la cuenta

TIPOS DE CUENTAPersonal digital wallet account (account levels and VIP programme)
DEPÓSITO MÍN.Not stated
PLATAFORMASWebsite · iOS and Android app
PRODUCTOSDigital wallet and online payments · Net+ prepaid and virtual Mastercard · International money transfers · Cryptocurrency buying and selling · Knect loyalty programme

Licencias y regulación

FCA (United Kingdom)

N.º de licenciaFRN 900015
Titular de la licenciaPaysafe Financial Services Limited
AlcanceListed in the FCA register as an Authorised Electronic Money Institution under Paysafe Financial Services Limited (FRN 900015) since 16 Mar 2018.
EstadoVerificada

CBI (Ireland)

N.º de licenciaC184986
Titular de la licenciaPaysafe Payment Solutions Limited
AlcanceListed in the Central Bank of Ireland register under Paysafe Payment Solutions Limited (C184986) as an authorised e-money institution; also authorised as a crypto-asset service provider under MiCA.
EstadoVerificada

Quejas de usuarios

Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.

Periodo analizado: mayo 2026 – octubre 2026

  • Bloqueo y congelación de cuentas: 55
  • Retiros y pagos: 12
  • Atención al cliente: 6
  • Préstamos y tarjetas de crédito: 2
  • Tarifas y comisiones: 2
  • Otros: 2

ALTO — NIVEL DE QUEJAS

El 36 % de las entidades con registros de quejas recibió más quejas que esta.

POR TEMA — Bloqueo y congelación de cuentas: Muy alto · Retiros y pagos: Alto · Atención al cliente: Alto · Préstamos y tarjetas de crédito: Alto · Tarifas y comisiones: Alto · Otros: Medio

FUENTES CONSULTADAS

The complaint distribution is based on the latest 1-star reviews on Neteller's Trustpilot page (79) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Neteller name are left out. Across the complaints, allegations that accounts were restricted or closed without explanation and balances held, and delayed withdrawals stand out.

Fuentes e historial de verificación

Fuentes oficiales de la empresaneteller.com — homepage (footer), Fees page, Terms of Use
Registros del reguladorFCA — Paysafe Financial Services Limited, FRN 900015; trading names NETELLER Digital Wallet, NET+ Prepaid Card (register.fca.org.uk) · CBI — Paysafe Payment Solutions Limited, C184986 (registers.centralbank.ie)
Registro mercantilCompanies House — PAYSAFE FINANCIAL SERVICES LIMITED, company no 04478861, incorporated 5 Jul 2002
Fuentes de opiniones de usuariosTrustpilot · Şikayetvar · WikiFX
Última verificación08.10.2026

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