ForexQ.com
ForexQ.com
According to its official website, Planet is a global company that offers payments, software and Tax Free (VAT refund) solutions to the retail, hospitality and travel sectors through one partnership; it states more than 35 years of experience, over 800,000 customers, more than 120 active markets and 60 offices in 31 countries. Its services include online and in-person payment acceptance, dynamic currency conversion (DCC) and multi-currency pricing, Tax Free form issuing and refund tracking for shoppers, a hotel property management system (PMS), a booking engine and order management software; its customers are hotels and restaurants, retailers, payment handlers and acquirers. According to its authorisations page, Planet Merchant Services Limited is authorised by the FCA as a payment institution for issuing and/or acquiring payment instruments and money remittance (FRN 815854); Planet Merchant Services SAS in France serves the EEA on a passport under an ACPR authorisation, while Planet Payment Inc's application with the Bank of Canada is pending. According to Companies House the UK company was incorporated in 2013. This information is the company's own statement.
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: octubre 2023 – octubre 2026
MUY ALTO — NIVEL DE QUEJAS
El 18 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Retiros y pagos: Muy alto · Operaciones no autorizadas: Muy alto · Atención al cliente: Alto · Tarifas y comisiones: Muy alto · Otros: Medio
The complaint distribution is based on the 1-star reviews on the Planet Trustpilot page (30) and Şikayetvar (62) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Planet name are left out. Across the complaints, delayed or underpaid Tax Free (VAT) refunds, alleged card charges made without consent after refunds, and high deductions stand out.