ForexQ.com
ForexQ.com
According to its official website, Rakuten Securities is the brand of Rakuten Securities Hong Kong Limited, which has provided forex services in Hong Kong since 2003; the company is a subsidiary of Rakuten Securities, Inc. in Japan and part of Rakuten Group. The company states that it is licensed by the Securities and Futures Commission (SFC) of Hong Kong (CE no. AIM232); client funds are held in segregated accounts at licensed banks in Hong Kong. The footer lists Rakuten Securities, Inc., Rakuten Securities Bullion Hong Kong Limited and Rakuten Trade Sdn. Bhd in Malaysia as group companies. According to archived copies of its site, the Australian company that previously operated under the Rakuten brand was renamed AT Global Markets (Australia) Pty Ltd in January 2024 and no longer uses the Rakuten brand. The company offers commission-free, fixed-spread trading in 46 currency pairs through individual and corporate accounts on Rakuten FX, made up of the MARKETSPEED FX, iSPEED FX and Rakuten FX Web platforms; the MetaTrader 4 service ended on 24 Jan 2025. Online account opening requires a deposit of at least 10,000 HKD from a bank account in Hong Kong. This information is the company's own statement.
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: octubre de 2018 – octubre de 2026
MUY BAJO — NIVEL DE QUEJAS
El 84 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Retiros y pagos: Muy bajo · Condiciones de la cuenta y de negociación: Medio · Manipulación: Bajo
The complaint distribution is based on WikiFX records (5) as of 8 October 2026; one person's records count once, and records about fake sites and third parties using the Rakuten name are left out. Across the complaints, alleged refused withdrawals and an uncredited deposit, stop-loss slippage, and a claim that a widened spread liquidated a position stand out.