Western Union

Acerca de la empresa

According to its official website, Western Union is a global money transfer company that has served customers since 1851; the site says it has more than 150 million retail and digital customers and offers access to hundreds of thousands of agent locations in more than 200 countries and territories and to billions of bank accounts. Money can be sent from the UK online, in the Western Union app or at agent locations; funds can go to a bank account, a cash pickup location, a mobile wallet or a card, and payment can be made by bank account, credit or debit card, Apple Pay/Google Pay or cash. Transfers are tracked with an MTCN number; the site states that the company makes money from currency exchange and that fees and rates may change. According to its global terms, the service in the UK is provided by Western Union Payment Services GB Limited, regulated by the FCA; in the EU, agent transactions are provided by CBI-authorised Western Union Payment Services Ireland Limited and wu.com web and app transactions by Western Union International Bank GmbH, regulated by the Austrian FMA. Service is provided through local companies such as Western Union Financial Services (Australia) Pty Ltd (AFSL 560400) in Australia and Western Union Corretora de Câmbio S.A. in Brazil, and through licensed partners in other countries. The site shows the copyright under Western Union Holdings, Inc. This information is the company's own statement.

Datos de la cuenta

Licencias y regulación

FCA (Reino Unido)

CBI (Irlanda)

ASIC (Australia)

Quejas de usuarios

Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.

Periodo analizado: diciembre de 2025 – octubre de 2026

• Retiros y pagos: 99
• Tarifas y comisiones: 19
• Bloqueo y congelación de cuentas: 11
• Atención al cliente: 7
• Otros: 7
• Operaciones no autorizadas: 1

MUY ALTO — NIVEL DE QUEJAS

El 1 % de las entidades con registros de quejas recibió más quejas que esta.

POR TEMA — Retiros y pagos: Muy alto · Tarifas y comisiones: Muy alto · Bloqueo y congelación de cuentas: Alto · Atención al cliente: Alto · Otros: Alto · Operaciones no autorizadas: Muy alto

FUENTES CONSULTADAS

• Trustpilot
• Şikayetvar
• WikiFX

The complaint distribution is based on the latest 1-star reviews on Western Union's Trustpilot page (54) and Şikayetvar (90) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Western Union name are left out. Across the complaints, transfers that never arrive, stay on hold or are refunded late, and exchange rates and fees stand out.

Fuentes e historial de verificación