Razón socialOptal Australia Pty. Ltd · eNett International (Singapore) Pte. Ltd. · Optal Financial Limited · Optal Financial Europe Limited
Año de fundación—
Sede / país de registroMelbourne, Australia
Sitio webwww.wexinc.com/en-au/
Última comprobación09.10.2026
According to its official website, WEX is a global commerce platform serving businesses in employee benefits, fleet management and business payments; the parent company WEX Inc. is listed on the New York Stock Exchange (NYSE: WEX). The Australian site states that thousands of Australian businesses manage their payments and fleet expenses with WEX, that the company is number one globally in virtual card travel payments and that it processes more than USD 231 billion in volume a year across all segments; the Motorpass fuel card is among its products. According to the group's regulated entities page, Optal Australia Pty. Ltd, registered in Melbourne, and eNett International (Singapore) Pte. Ltd., registered in Singapore, operate in Australia under ASIC licences; Optal Financial Limited is authorised by the FCA in the United Kingdom and Optal Financial Europe Limited by the Central Bank of Ireland as electronic money institutions. Optal Singapore Pte. Ltd. and WEX Finance Inc. are regulated by the Monetary Authority of Singapore as credit card and/or charge card issuers, and WEX Bank is an FDIC-insured industrial bank chartered in Utah, USA. This information is the company's own statement.
Datos de la cuenta
TIPOS DE CUENTABusiness
DEPÓSITO MÍN.Not stated
PLATAFORMASNot stated
PRODUCTOSVirtual cards for travel and B2B payments · Fleet and fuel cards (Motorpass) · Business payments · Employee benefits administration
Licencias y regulación
ASIC (Australia)
N.º de licenciaAFSL 568147
Titular de la licenciaOPTAL AUSTRALIA PTY LTD
AlcanceAFS licence held since 11 Dec 2025. According to ASIC's record, authorised to issue non-cash payment products and to deal in basic deposit products and non-cash payment products on behalf of others for wholesale clients only.
EstadoVerificada
ASIC (Australia)
N.º de licenciaAFSL 441376
Titular de la licenciaENETT INTERNATIONAL (SINGAPORE) PTE. LTD.
AlcanceAFS licence held since 14 Nov 2013. According to ASIC's record, authorised to issue non-cash payment products and to deal in them on behalf of others for wholesale clients only.
EstadoVerificada
FCA (United Kingdom)
N.º de licenciaFRN 900112
Titular de la licenciaOptal Financial Limited
AlcanceListed in the FCA register as an electronic money institution under Optal Financial Limited (FRN 900112); status Registered since 7 Mar 2018. Its permissions cover issuing electronic money and payment services.
EstadoVerificada
CBI (Ireland)
N.º de licenciaC176000
Titular de la licenciaOptal Financial Europe Limited
AlcanceListed in the Central Bank of Ireland register as an e-money institution (E-Money Institutions PSD2) under Optal Financial Europe Limited (C176000); registered trading names Optal and WEX.
EstadoVerificada
FDIC (United States)
N.º de licenciaFDIC certificate no 34697
Titular de la licenciaWEX Bank
AlcanceAccording to FDIC BankFind, WEX Bank (Sandy, Utah) is an active FDIC-insured bank, insured since 1 Jun 1998. The site states that the bank is also regulated by the Utah Department of Financial Institutions.
EstadoVerificada
Quejas de usuarios
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: junio 2025 – octubre 2026
Retiros y pagos: 44
Tarifas y comisiones: 17
Otros: 17
Atención al cliente: 10
Préstamos y tarjetas de crédito: 3
Bloqueo y congelación de cuentas: 3
Operaciones no autorizadas: 3
MUY ALTO — NIVEL DE QUEJAS
El 6 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Retiros y pagos: Muy alto · Tarifas y comisiones: Muy alto · Otros: Muy alto · Atención al cliente: Alto · Préstamos y tarjetas de crédito: Alto · Bloqueo y congelación de cuentas: Medio · Operaciones no autorizadas: Muy alto
The complaint distribution is based on the latest 1-star reviews on WEX's Trustpilot page (97) as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the WEX name are left out. Across the complaints, denied reimbursements on US FSA/HSA accounts, high fleet-card fees and errors in COBRA insurance administration stand out.
Fuentes e historial de verificación
Fuentes oficiales de la empresawexinc.com — Australian homepage (en-au), travel payments, about, WEX Group regulated entities page
Registros del reguladorASIC — OPTAL AUSTRALIA PTY LTD, AFSL 568147 · ENETT INTERNATIONAL (SINGAPORE) PTE. LTD., AFSL 441376 (AFS licensee dataset, data.gov.au, 7 Oct 2026) · FCA — Optal Financial Limited, FRN 900112 (register.fca.org.uk) · CBI — Optal Financial Europe Limited, C176000 (registers.centralbank.ie) · FDIC — WEX Bank, certificate no 34697 (BankFind)
Registro mercantilABN 51 614 774 248 (ABN Lookup) · Companies House — Optal Financial Limited, company no 08364883
Fuentes de opiniones de usuariosTrustpilot · Şikayetvar · WikiFX
ForexQ.com
