ForexQ.com
ForexQ.com
According to its official website, Xapo Bank is Xapo Bank Limited, whose roots go back to Xapo, founded in 2013 by Wences Casares, and which began operating as a bank regulated by the Gibraltar Financial Services Commission (GFSC) in 2021; its headquarters are in Gibraltar. The site says it passported its banking licence into the United Kingdom in 2024 and offers interest-bearing accounts for both Bitcoin and fiat in the UK. Membership requires a USD 1,000 annual fee and identity verification; members get USD, GBP, EUR, stablecoin and Bitcoin accounts, interest paid in Bitcoin, Bitcoin-backed lines of credit, investment in stocks, ETFs and gold, a debit card and a dedicated relationship manager. Bitcoin is held separately by Xapo VASP Limited, regulated by the GFSC as a virtual asset service provider; the site says fiat deposits are protected up to the equivalent of GBP 120,000 by a deposit guarantee scheme. According to the Bank of England list and the FCA register, it is a Gibraltar bank that may accept deposits through services in the UK, and its FCA status is 'EEA Authorised'. This information is the company's own statement.
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: enero de 2024 – octubre de 2026
ALTO — NIVEL DE QUEJAS
El 34 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Retiros y pagos: Muy alto · Bloqueo y congelación de cuentas: Muy alto · Tarifas y comisiones: Muy alto · Otros: Alto · Préstamos y tarjetas de crédito: Alto · Atención al cliente: Medio · Operaciones no autorizadas: Muy alto
The complaint distribution is based on the latest 1-star reviews on the Xapo Bank Trustpilot page (84) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Xapo Bank name are left out. Across the complaints, funds stuck in frozen or closed accounts, held transfers and the membership fee rising from USD 150 to USD 1,000 stand out.