ForexQ.com
ForexQ.com
According to its official website, Zopa is a London (Canary Wharf) based UK digital bank that was founded in 2005 as the world's first peer-to-peer lending company and launched Zopa Bank in 2020. The bank says it is trusted by more than 1.5 million people, has lent more than 13 billion pounds, looks after more than 5 billion pounds in savings and has more than 600,000 credit card customers. Its products include the free Biscuit current account with a choice of cashback or extra interest, easy access, limited access and fixed term savings accounts, cash ISAs and a stocks and shares ISA, personal loans, a credit card, car finance (HP and PCP) and retail finance. Savings accounts start from 1 pound and accept up to 250,000 pounds. Services are provided through the mobile app, with live chat and phone support from Monday to Saturday. The site says Zopa is covered by the FSCS. According to the Bank of England list and the FCA register, Zopa Bank Limited is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. This information is the company's own statement.
Los informes de usuarios encontrados en internet se clasifican por tema. Los gráficos muestran cómo se distribuyen; los informes se recopilan a partir de registros de Trustpilot, WikiFX y Şikayetvar, y los registros de una misma persona se cuentan una sola vez.
Periodo analizado: agosto de 2026 – octubre de 2026
MUY ALTO — NIVEL DE QUEJAS
El 6 % de las entidades con registros de quejas recibió más quejas que esta.
POR TEMA — Préstamos y tarjetas de crédito: Muy alto · Otros: Muy alto · Bloqueo y congelación de cuentas: Muy alto · Retiros y pagos: Alto · Atención al cliente: Alto · Operaciones no autorizadas: Muy alto
The complaint distribution is based on the latest 1-star reviews on the Zopa Trustpilot page (97) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Zopa name are left out. Across the complaints, loan and car-finance settlement and direct-debit problems, account restrictions and unavailable ISA transfers stand out.