ForexQ.com
ForexQ.com
Plateforme d’échange de cryptomonnaies · Royaume-Uni
According to its official website, Bitstamp is a cryptocurrency exchange that has served customers since 2011 and is now part of the Robinhood group as "Bitstamp by Robinhood". It offers retail users crypto trading through a mobile app and a web platform, provides separate services for institutions and partners, and runs a low-fee FastPass programme for high-volume traders; in the EU, derivatives are offered through a separate investment firm. The site lists the entities that serve clients depending on residency: UK clients are served by Bitstamp UK Ltd in London, which is registered with the FCA as a cryptoasset firm under the Money Laundering Regulations (MLRs) (FRN 978690); the FCA's MLR registration is an anti-money-laundering registration, not an investment-services licence. In the EU, Bitstamp Europe S.A. in Luxembourg is authorised by the CSSF as a payment institution and crypto-asset service provider; in Singapore Bitstamp Asia Pte Ltd is a MAS-authorised major payment institution, and in the US Bitstamp USA, Inc. is licensed by the NYDFS; Bitstamp Global Ltd in the British Virgin Islands is registered as a VASP, and Bitstamp Financial Services Ltd. in Slovenia is an ATVP-authorised MiFID investment firm. The information is based on an archive copy of the official website dated 5 October 2026. This information is the company's own statement.
Les signalements d’utilisateurs trouvés en ligne sont classés par sujet. Les graphiques montrent la répartition des signalements ; ceux-ci sont compilés à partir des enregistrements publiés sur Trustpilot, WikiFX et Şikayetvar, et les enregistrements d’une même personne ne sont comptés qu’une seule fois.
Période examinée : mai 2025 – octobre 2026
ÉLEVÉ — NIVEAU DE RÉCLAMATIONS
25 % des établissements ayant des réclamations enregistrées en ont reçu davantage que celui-ci.
PAR SUJET — Retraits et paiements : Très élevé · Clôture de compte : Très élevé · Autre : Élevé · Conditions de compte et de trading : Moyen · Service client : Moyen
The complaint distribution is based on the latest 1-star reviews on Bitstamp's Trustpilot page (95) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Bitstamp name are left out. Across the complaints, accounts locked and withdrawals blocked for months during repeated identity, address and source-of-funds checks, and allegations of accounts closed without explanation stand out.