ForexQ.com
ForexQ.com
According to its official website, Castle Trust Bank was launched in 2012 to offer investment products and specialist mortgage finance, moved into point-of-sale finance in 2017 by buying Omni Capital Retail Finance, and became Castle Trust Bank after receiving its banking licence in June 2020. The entity behind the brand is the UK-incorporated Castle Trust Capital plc, with its registered office in London. The bank offers personal customers fixed-rate and notice savings accounts and Cash ISAs, managed through an online portal and a mobile app, with a minimum opening balance of 1,000 GBP. It also provides bridging loans and buy-to-let mortgages through intermediaries only, and point-of-sale finance for retailers under the Omni brand. According to the Bank of England list and the FCA register, Castle Trust Capital plc is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. The site states that eligible deposits are protected by the FSCS up to 120,000 GBP. This information is the company's own statement.
Les signalements d’utilisateurs trouvés en ligne sont classés par sujet. Les graphiques montrent la répartition des signalements ; ceux-ci sont compilés à partir des enregistrements publiés sur Trustpilot, WikiFX et Şikayetvar, et les enregistrements d’une même personne ne sont comptés qu’une seule fois.
Période examinée: juillet 2020 – octobre 2026
TRÈS ÉLEVÉ — NIVEAU DE RÉCLAMATIONS
12 % des établissements ayant des réclamations enregistrées en ont reçu davantage que celui-ci.
PAR SUJET — Retraits et paiements: Très élevé · Blocages et gels de compte: Très élevé · Service client: Très élevé · Autre: Élevé · Prêts et cartes de crédit: Élevé
The complaint distribution is based on the 1-star reviews on the Castle Trust Bank Trustpilot page (94) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Castle Trust name are left out. Across the complaints, delayed or mishandled Cash ISA transfers, online login and account-opening problems, and unanswered messages and long phone waits stand out.