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According to its official website, Coutts was founded in 1692 when John Campbell set up as a goldsmith-banker on the Strand in London, and today it is a private bank and wealth manager serving wealthy individuals and their families. The bank is the UK-incorporated Coutts & Company, headquartered at 440 Strand in London and part of NatWest Group. In wealth management it offers planning and advice, portfolio and fund management, execution-only investing, corporate finance, private markets and philanthropy; in private banking a current account, debit and credit cards, savings accounts, a Cash ISA, mortgages and investment-backed lending; and in commercial banking business accounts, deposits and lending. Eligibility criteria and a monthly relationship fee apply to the current account; the Private Notice Account opens with a minimum balance of 1 GBP and requires a Coutts current account. Services are accessed through the Coutts app and online banking. According to the Bank of England list and the FCA register, Coutts & Company is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. This information is the company's own statement.
Les signalements d’utilisateurs trouvés en ligne sont classés par sujet. Les graphiques montrent la répartition des signalements ; ceux-ci sont compilés à partir des enregistrements publiés sur Trustpilot, WikiFX et Şikayetvar, et les enregistrements d’une même personne ne sont comptés qu’une seule fois.
Période examinée : février 2018 – octobre 2026
MOYEN — NIVEAU DE RÉCLAMATIONS
40 % des établissements ayant des réclamations enregistrées en ont reçu davantage que celui-ci.
PAR SUJET — Service client : Très élevé · Blocages et gels de compte : Élevé · Autre : Élevé · Retraits et paiements : Moyen · Prêts et cartes de crédit : Très élevé · Frais et commissions : Élevé · Opérations non autorisées : Très élevé
The complaint distribution is based on the 1-star reviews on the Coutts Trustpilot page (67) as of 8 October 2026; one person's reviews count once, and records about third parties and news-driven reviews without personal experience are left out. Across the complaints, the unanswered Coutts 24 line, lock-outs during the 2022 platform switch, account closures and refused accounts or loans stand out.