Raison socialePayward Ltd. · Payward Services Limited · Crypto Facilities Ltd · Payward Europe Solutions Limited
Année de création2011
Siège / pays d’immatriculationLondon, United Kingdom
Site webwww.kraken.com
Dernière vérification08.10.2026
According to its official website, Kraken is a cryptocurrency exchange operating since 2011 that says it is trusted by more than 13 million people worldwide; its parent company is Payward, Inc. In the UK, the digital asset exchange and custody services are provided by Payward Limited, which is registered with the FCA as a cryptoasset firm under the Money Laundering Regulations (MLR). This registration is an anti-money-laundering registration, not an investment-services licence. Client funds are held by Payward Services Limited, which is authorised by the FCA as an electronic money institution; Crypto Facilities Ltd (Kraken MTF) is an FCA-authorised investment firm that offers certain cryptoasset services to eligible clients. In Europe, Payward Europe Solutions Limited and Payward Global Solutions Limited are authorised by the Central Bank of Ireland as crypto-asset service providers under MiCA, and Payward Europe Digital Solutions (CY) Limited holds a CySEC licence; in the US, Payward Interactive, Inc. is registered with FinCEN and state regulators. The site says it offers spot crypto trading, futures, margin trading, staking, tokenised stocks (xStocks) and institutional OTC, custody and prime services, and that products vary by country. This information is the company's own statement.
PérimètreRegistered with the FCA as a cryptoasset firm under the Money Laundering Regulations: PAYWARD LTD. (FRN 928768); registered since 23 Nov 2021.
StatutVérifiée
FCA (United Kingdom)
N° de licenceFRN 1010381
Titulaire de la licencePAYWARD SERVICES LIMITED
PérimètreListed in the FCA register as an Authorised Electronic Money Institution under PAYWARD SERVICES LIMITED (FRN 1010381) since 20 Feb 2025.
StatutVérifiée
FCA (United Kingdom)
N° de licenceFRN 757895
Titulaire de la licenceCrypto Facilities Ltd
PérimètreListed in the FCA register under Crypto Facilities Ltd (FRN 757895); status Authorised since 6 Apr 2017. It holds permissions to operate a multilateral trading facility (MTF), safeguard assets and arrange deals in investments.
StatutVérifiée
CBI (Ireland)
N° de licenceLEI 254900641D8KNHUZYX24
Titulaire de la licencePayward Europe Solutions Limited
PérimètreAuthorised by the Central Bank of Ireland on 25 Jun 2025 according to ESMA's MiCA register of crypto-asset service providers; covers custody, exchange of crypto-assets, and execution and transmission of orders.
StatutVérifiée
CBI (Ireland)
N° de licenceLEI 9845003D98SCC2851458
Titulaire de la licencePayward Global Solutions Limited
PérimètreAuthorised by the Central Bank of Ireland on 25 Jun 2025 to operate a trading platform for crypto-assets, according to ESMA's MiCA register of crypto-asset service providers.
StatutVérifiée
CySEC (Republic of Cyprus)
N° de licence342/17
Titulaire de la licencePayward Europe Digital Solutions (CY) Limited
PérimètreLicence 342/17 listed in the CySEC register under Payward Europe Digital Solutions (CY) Limited (formerly I.F. Greenfields Wealth Ltd); licence date 13 Nov 2017.
StatutVérifiée
Réclamations des utilisateurs
Les signalements d’utilisateurs trouvés en ligne sont classés par sujet. Les graphiques montrent la répartition des signalements ; ceux-ci sont compilés à partir des enregistrements publiés sur Trustpilot, WikiFX et Şikayetvar, et les enregistrements d’une même personne ne sont comptés qu’une seule fois.
Période examinée: juin 2025 – octobre 2026
Retraits et paiements: 79
Conditions de compte et de trading: 9
Clôture de compte: 3
Service client: 2
Autre: 1
ÉLEVÉ — NIVEAU DE RÉCLAMATIONS
26 % des établissements ayant des réclamations enregistrées en ont reçu davantage que celui-ci.
PAR SUJET — Retraits et paiements: Très élevé · Conditions de compte et de trading: Élevé · Clôture de compte: Très élevé · Service client: Élevé · Autre: Moyen
The complaint distribution is based on the latest 1-star reviews on Kraken's Trustpilot page (92) and Şikayetvar (2) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Kraken name are left out. Across the complaints, withdrawals and transfers held for review, funds stuck in restricted or frozen accounts and the inability to reach a human agent stand out.
Sources et historique des vérifications
Sources officielles de la sociétékraken.com — about, legal disclosures, support: cash deposit options (updated 1 Oct 2026)
Enregistrements du régulateurFCA — PAYWARD LTD., FRN 928768 · FCA — PAYWARD SERVICES LIMITED, FRN 1010381 · FCA — Crypto Facilities Ltd, FRN 757895 (register.fca.org.uk) · ESMA MiCA CASP register — Payward Europe Solutions Limited and Payward Global Solutions Limited (CBI) · CySEC — Payward Europe Digital Solutions (CY) Limited, licence 342/17 (cysec.gov.cy)
Registre des sociétésCompanies House — PAYWARD LTD., company no 08593670, incorporated 2 Jul 2013
Sources d’avis des utilisateursTrustpilot · Şikayetvar · WikiFX
ForexQ.com
