ForexQ.com
ForexQ.com
Plateforme d’échange de cryptomonnaies · International
According to its official website, Luno is a cryptocurrency platform that has enabled millions of people to buy, sell, invest in and manage crypto since 2013, and it is an independently operating subsidiary of Digital Currency Group (DCG). In South Africa, services are provided by Cape Town-based Luno (Pty) Ltd; the company is an FSCA-authorised financial services provider (FSP 53314), a registered credit provider (NCRCP22123) and a third-party payment provider, and acts as a juristic representative of Black Onyx CurrencyHub (Pty) Ltd (FSP 50850) for derivatives. The licences page lists Luno Malaysia Sdn. Bhd., licensed by the Securities Commission Malaysia as a recognised market operator (digital asset exchange), PT Luno Indonesia Ltd, licensed by the OJK in Indonesia, Luno International Limited, which holds a Class F digital asset business licence from the BMA in Bermuda, and registrations in Australia (AUSTRAC), Nigeria, Uganda and the United Kingdom. The platform offers buying and selling of more than 50 cryptocurrencies, crypto bundles, staking and yield products, tokenised US shares and ETFs, prediction markets, an OTC desk, an API and stablecoin-based payment infrastructure for institutions. This information is the company's own statement.
Les signalements d’utilisateurs trouvés en ligne sont classés par sujet. Les graphiques montrent la répartition des signalements ; ceux-ci sont compilés à partir des enregistrements publiés sur Trustpilot, WikiFX et Şikayetvar, et les enregistrements d’une même personne ne sont comptés qu’une seule fois.
Période examinée: octobre 2025 – octobre 2026
ÉLEVÉ — NIVEAU DE RÉCLAMATIONS
37 % des établissements ayant des réclamations enregistrées en ont reçu davantage que celui-ci.
PAR SUJET — Retraits et paiements: Élevé · Clôture de compte: Très élevé · Autre: Élevé · Service client: Élevé · Conditions de compte et de trading: Faible
The complaint distribution is based on the latest 1-star reviews on Luno's Trustpilot page (62) records as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the Luno name are left out. Across the complaints, crypto transfers and withdrawals that did not arrive or were held, login and verification problems and account closures during the UK and EU exit stand out.